Ruby’s FashionsReviews of shoprubys.com

Response from Ruby’s FashionsJan 22, 2025

Hi Kara, We’re really sorry to hear about your experience and understand your frustration. We can’t find your order in our system under the details provided, but we’d love to help resolve this as quickly as possible. Please contact us directly at 216-242-6100, and we’ll prioritize getting everything sorted out. Your satisfaction is important to us, and we’ll do everything we can to make this right. Thank you for your patience, and we look forward to resolving this issue. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi Diana, Thank you for sharing your feedback. After reviewing your comments and order history, we believe there may have been some confusion, as we cannot find any record of your order with us. It seems that your experience may have been with a different retailer. If you’ve made a purchase from us, please feel free to reach out directly at 216-242-6100, and we’ll be happy to look into your case and resolve any issues. We take customer satisfaction seriously and are here to assist with any concerns you may have. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi Janine, Thank you for your feedback. We deeply regret that your experience with us did not meet your expectations. We strive to provide excellent customer service and it’s concerning to hear that your experience fell short. First, we sincerely apologize for the delayed response to your messages. That is not the level of service we aim to provide, and we will be reviewing our communication process to ensure this doesn't happen again. Regarding the return policy, we understand your frustration. Our policy is clearly outlined on our website, and we aim to make it as clear as possible to customers at the time of purchase. However, we never want anyone to feel dismissed or unheard. Again, we apologize for the inconvenience and hope to have the opportunity to make things right. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi Crystal, Thank you for sharing your feedback. However, after thoroughly reviewing our records, we can confirm that there is no order associated with your name or email address in our system. We believe there may be some confusion, as we have not received an order from you. We take customer concerns very seriously, and our team works hard to ensure that every customer has a smooth shopping experience. If you have made a purchase from another store that you believe is affiliated with ours, we recommend reaching out to them directly. If you believe there is an issue with an order you've placed with us, please contact us at 216-242-6100, and we will gladly assist you. We hope this clears up any misunderstandings, and we encourage you to reach out if there is anything we can help with. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi Kiana, Thank you for sharing your feedback. After reviewing our records, we cannot find any order placed under your name or email address. It appears that your order may have been made with a different retailer, and not with us. We understand your frustration, but as we have no record of your purchase, we encourage you to check the order confirmation details or contact the store you purchased from directly for further assistance. If you believe there’s been a mix-up or if you have additional information, please feel free to reach out to us at 216-242-6100, and we’d be happy to assist. We hope this helps clear up the situation, and we wish you the best in resolving this with the appropriate retailer. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi Lex, Thank you for sharing your feedback. However, after thoroughly reviewing our records, we cannot find any order placed under your name or email address in our system. It seems that your order may have been made with a different retailer, and not with us. We take customer satisfaction very seriously, and we do not have any reports or communications matching your description. If you’ve purchased from another company, we recommend reaching out to them directly for further assistance with your order and refund request. If you have any further details or if there has been a mix-up, please feel free to contact us at 216-242-6100, and we’ll do our best to help resolve the issue. We hope this clarifies the situation, and we wish you the best in resolving this with the appropriate company. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi LaShonda, Thank you for sharing your feedback. However, we believe there may be some confusion. We do not sell through TikTok or run any ads on that platform, and we have no record of your order in our system. It seems that your purchase may have been made from a different business. We recommend checking the details of the ad or contacting the seller directly for assistance with your order. If there’s anything else we can help with or if you need guidance on how to resolve this with the appropriate company, please feel free to reach out. Best regards, Ruby's

Response from Ruby’s FashionsJan 22, 2025

Hi, We’re really sorry to hear about your experience with the other business. We understand how frustrating delays and lack of communication can be. However, we’d like to clarify that this review is not related to our service. If you ever decide to give us a try, we’d be happy to provide a smoother and more reliable experience! Please feel free to reach out if you have any questions or need assistance.