RevelryReviews of shoprevelry.com

my bridesmaid dyed her hair blue 4 days before my wedding, so I had to take her out and replace her. I needed a new dress shipped overnight to make it in time. I ordered one dress in the wrong color and called to cancel. They immediately contacted the shipper and got it before it was sent out so I could be refunded and refunded me the same day. They were also keeping in touch with me through the texting option of their customer service about the correct dress getting to fedex to be sent to me! 12/10 customer service. They answered the phone right away when I called (which I feel like never happens anymore) and helped put my mind at ease that it would make it on time. Definitely saved my a** for my wedding day and I would use them all over again!!!

Order #: R951819 I ordered this dress on 5/4/2023 and have not received the item or the tracking as of yet 7/19/2023. I tried to cancel my order since the company lost the maid of honors dress and cannot replace the item in time to reship. Due to this, we had to change companies, so that we can match. Revelry stated it cannot be cancelled or returned, but wished me well on the resell. I DO NOT HAVE AN ITEM TO RESELL. I have not received the item. I tried to dispute with my credit card, but was told I cannot dispute as it is a custom dress. This company does not provide custom dresses, as I chose my typical size out of the options given. I have reopened my dispute, as I never received a product from this company. They have also deleted my review under the flagging option, even though I have a valid order number. The dress is a size 12 that I chose from your option of sizes... not really made to order. This is a normal dress size that all stores carry. I do have an open dispute as well.

Not custom just expensive. But if they tell you it's "custom", they can charge you more, be slow on turnaround times, not allow you to return the dress, and upsell you on rush shipping because you're afraid your dress won't make it on time. Really wish the bride had checked this site before ordering from Revelry. The sizes run small so now I feel bad about myself ordering two sizes up for a dress I will absolutely never wear again. Talk about highway robbery.

LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT. Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.

Purchased a “ready to wear” bridal dress. It was on sale for 140 down from 195. I didn’t realize that sale items were not returnable. When the dress arrived, the style was very nice but it looked yellow - as if it had been in stock too long. I attempted to return in immediately but was told that was not possible as it was a sale item. I guess I will donate it to Goodwill.

I don't know where to begin... This company has made me feel bad about myself from the start about ordering the wrong size in a maternity dress. The fact that it takes forever to actually receive a dress and no time AT ALL to make a return if the size is wrong is absolutely ridiculous! I have been unhappy with this company from the beginning. I'm not allowed to return the dress and get a refund, so I'm out over $250 after paying for expedited shipping and a rush on the dress which I will still not get in time for the wedding if alterations are needed. I'm sure they would be... Absolutely horrible!! Please avoid. You can shop Azazie for much better selection, timing and price with full refund on your dress.

The quoted delivery was 15 business days - it’s been over 20. The cost of all the shipping and duty tax is actually more than the dress itself. This better be one hell of a dress because right now it’s not worth the experience or the money. The bride was trying to keep costs under $200 and were over $400 each. That’s a lot of dough that could be better spent.

So I purchased a dress in October and the size chart is not right for the satin dress. I tried to send them a picture, and they said that the “material stretches”… it’s satin. The breast area was off too, and was off by 4 inches! They said that it is a smaller because of the cups they added… When I wrote a review on the knot they took it off. It’s very biased. I wish there was a zero, please don’t waste your time with this company. Very poor and definitely not made to order!