JD
DO NOT ORDER, Issa scam sus!
If “Fake it til you make it was a company” THIS would be it! Customer service is a joke and whoever runs the page is an unprofessional sassy pants. Stop wasting people’s time with BS service and no product. I wouldn’t care if I only paid 20$ for my item, I expect to receive it or AT LEAST be notified if there’s a delay via my tracking. I literally got a tracking number 08/17 and there has not been a single update on my package. According to the post office it wasn’t even dropped off to them which means this trifling boutique has it still in their possession. I try supporting smaller businesses but experiences like this make me regret it. Over two weeks and NO UPDATE on my package, when I reach out for clarity I get an attitude AND they delete negative questions/comments on social media. At this point I don’t even want the dress anymore, NO STARS, would not recommend!
Response from SHOPPINKPLASTICSep 2, 2021
Hello, We thank you for your feedback. We do apologize for the experience you had while shopping with our company. However, you order was shipped, as confirmed by the "shipment received" tracking status. As we attempted to explain to you via email, USPS misplaced the order. Furthermore, we have filed a claim with USPS and you were already refunded. We do understand your frustration, unfortunately, packages may be lost in translation. However, we are not a scam, and have thousands of customer tags to prove otherwise. We would not single out your order to scam you. Mistakes can happen, either on our side, or the post office, we did act swiftly to resolve your issue. Unfortunately, because of internet schemes, when an issue occurs with a small business, people tend to prematurely claim it is a scam. But we remained in contact with you once you confirmed your order was delayed, and refunded you when you requested. Again, we sincerely apologize for the inconvenience.


