SHOPPINKPLASTICReviews of shoppinkplastic.com

Response from SHOPPINKPLASTICMar 11, 2022

Hello, We are sorry to hear that you did not have a great experience with us. Unfortunately, due to a technical issue on our site, the item's stock amount was incorrect. Furthermore, the owner does not handle customer service, and did not say the missing item was shipped out. Our customer service team did let you know it was an error on our end. We took full responsibility and offered to send a refund or exchange. Unfortunately, when you agreed to switch, the customer rep accidentally marked it as refund. We understand your frustration, however, we are human, and do make mistakes. We did answer all of your inquiries within 24 hours, and issued a full refund for the missing item on top of refunding you fully for shipping. We can only learn from this communication error/mistake and make sure it doesn't happen again. Once again, we do apologize for the inconvenience.

Response from SHOPPINKPLASTICDec 17, 2021

We sincerely Apologize for the negative experience you’ve had with us. We strive to satisfy all our customers and are proud of the loyal happy customers that continue to support our brand. As we are a small black owned business we work very hard to provide great service to our customers, especially currently during the busiest season of the year. As stated on our Policy section we make it a point to respond to all email inquiries within 24 - 48 hours with the exception for minor delays during peak season such as the holiday season. We maintain transparency with our customers when it comes to any important service / quality updates through our newsletters, email, and social media accounts. We do not delete negative reviews and welcome any criticism a customer might have. However as a security measure we do immediately remove any comments that contain private information. In this instance once the comment was removed, we quickly followed up with you via Direct Message to get you in touch with our customer service team so they can help you with your inquiry. After continuing correspondence via email we also informed you that sending multiple emails in a row disrupts our email thread and moves your inquiry further back as we answer inquiries in the order they were received. Our Server might also mistake your repetitive emails as spam which would cause your inquiry to be lost. As we tell all customers, the best way to get in touch about your inquiry is to wait the standard response time given. Since we recently moved to a new website host We made sure to send an email to all customers giving updated information including any applicable store discount codes. We see that you were provided with the accurate code so you should be able to be able to apply that to your order just in time for the holidays. Again we do apologize for any inconvenience you may have experienced. We hope this has clarified any concerns you may have and we hope you have a pleasant holiday season.

Response from SHOPPINKPLASTICDec 16, 2021

Hello, We thank you so much for this review! We apperciate your honesty and business. We also want to take the time to encourage others who are looking at these reviews to take a look at our instagram (@pinkplasticbabez), where you’ll find a lot more reviews under our highlights and thousands of customer tags!

Response from SHOPPINKPLASTICOct 20, 2021

Hello, We are sorry you had a bad experience with our company. However, as we explained to you via DM. We deleted your comments because we cannot post your private information via social. Which is why we DM'd you immediately after to remind you that you ordered a preorder item. An item that is apart of our handmade collection, which you can't find anywhere else. This item has the shipment date in the item's description, and we also sent two reminder emails. We answer all emails within 24-48 hours as established on our site. We are a very small company, and were limited with customer service outlets, but we always respond within that timeframe. We hope we can answer any questions you have regarding your order via email.