SHOPPINKPLASTICReviews of shoppinkplastic.com

Response from SHOPPINKPLASTICOct 1, 2022

Hello, We're sorry you had a bad experience with us. However, you ordered our Emily Dress, which is one of our most popular items. The item is exactly as advertised and detailed in the items description. We have also have several hundred customer tags in this particular item, verifying our advertisement. You did ask us for a return, in which we provided you with return instructions. As stated in our policy on our website, we provide returns in the form of store credit. This policy is on our website with its on dedicated page, again under every item's description, and at checkout where you agreed to our terms. We believe its important to abide by our policies for each and every customer.

Response from SHOPPINKPLASTICApr 20, 2022

Hello, We sincerely Apologize for any inconvenience you may have experienced. We do want to note that we have only received two emails during late evening (5:25pm) on April 12th which we did respond to the following business day despite our policy which states that customers can expect a 24-48 hour response time. There is also an automated email that is sent to all customers after checkout to make sure our policies are clearly understood. Our records indicate you were helped by our customer service team within our response time window after every email received, in addition we have also given instructions on how to place an express order through our site which has still not been purchased at this time. We have also even offered you a refund for your purchase within 24 hours of receiving your follow up email. We urge customers to comply with the standard policies in place so that we can effectively provide adequate service. Without any shipping upgrade purchased there is not much we can do. Furthermore our policy states that ALL inquiries regarding existing orders should be handled via email. Contacting us via social media is ineffective as it goes against our policy and slows down our entire team.  As we are a small company we are working diligently to cater to all customer questions / concerns in a timely manner so contacting us through our customer service email [email protected] is the only way to receive adequate service. We value the feedback you’ve given and we hope to have cleared up any confusion. Thank you for your time UPDATED REPLY: We just want to respond to your update, since there still seems to be miscommunication regarding your order that was refunded last month. That is correct ,we did respond to you after your initial review was made, but it was within 24 hours of your first email. In fact, we asked why you prematurely provided us with a 1 star rating since you didn’t wait 24 hours for us to respond. As established on our website, we are a small company, we do our best to get to everyone before 24 hours. But we do believe our policy of 24-48 hours is pretty reasonable, given our size. As we mentioned in the previous response. Your order was on hold because you told us you wanted to order express, we provided you with instruction (twice), and you never purchased. Unfortunately, you were not satisfied with the our standard policies and customer service. With that being said out of courtesy, we offered to fully refund you that same day. Which you accepted and we processed. Its very important to read our policies before placing your order to make sure there isn’t any confusion. We do appreciate your feedback, regardless of its mendaciousness. Thank you

Response from SHOPPINKPLASTICApr 1, 2022

We thank you so much for your review!

Response from SHOPPINKPLASTICMar 11, 2022

We thank you so much for your review. We also want to send this message to others who are looking at these reviews and may be hesitant to shop with us. With over thousands of packages shipped out on a weekly basis, the few negative reviews we have had over the last couple years, do not accurately reflect our customer service. Unfortunately, most people do not write reviews when they've had a standard experience with a company online. But if you check out our instagram @pinkplasticbabez, you'll not only see thousands of customer tags, but we have started a review highlight where you can see way more customer experiences. Please note, with every review, we do our best to learn from the situation (whether its our fault or not) and improve our services. Which is why we have only continued to grow since opened. Thank you!