Shopper ApprovedReviews of shopperapproved.com

Response from Shopper ApprovedSep 24, 2020

Hi David, Thank you! What you've discovered is EXTREMELY important, because the truth of the matter is that you've been completely mislead. In fact, every single day, millions of honest, trusting consumers, just like yourself, are deliberately tricked into thinking that open review sites like BBB and Trustpilot are displaying accurate ratings and reviews that they can "trust" about the companies they buy from. The truth is the exact opposite of what you see online. There's a phenomena called 'Open Review Syndrome', where open review platforms like BBB and Trustpilot (because they allow anyone to leave a review, without virtually any verification or proof of purchase), collect significantly more negative reviews than positive reviews. This is because people that have bad experiences with companies online are significantly more likely to leave bad reviews - particularly on open review platforms - than customers who have had good experiences, even though exponentially more customers have good experiences. This unfortunately leads to these open review platforms displaying horrible overall ratings and reviews for literally tens of thousands of good, honest companies - giving consumers completely inaccurate and false information, that they then use to make incorrect buying decisions. If you don't believe me, do a search on Trustpilot or on BBB for any of the following companies and check out their star ratings... LG Google Costco Home Depot Under Armour FedEx Microsoft Walmart And the list goes on and on... What you will find is that ALL of these companies have a 1 star rating on one or both of these platforms, which is absurd, completely inaccurate and false, and yet there it is, and millions of people look at BBB and Trustpilot ratings and trust them to make effective buying decisions?!? The truth is, that our reviews are significantly more accurate than BBB or Trustpilot, because we only collect actual, verified reviews from real paying customers after they buy, whereas open review platforms primarily collect complaints from a very small fraction of unhappy customers that are actively searching for an outlet to publicly share their frustrations. Don't get me wrong, customers that have had a bad experience, have every right to share their frustrations, but open review platforms should never allow these negative experiences to be positioned as trusted or verified 'reviews', because they're not - they're complaints, because in order to be a true review from an ethical point of view: - Every person must be an actual, verified customer of the business they're leaving the review for. - The review platform must work directly with the business in order to proactively attempt to collect a review from every single paying customer in order to ensure that the reviews are unbiased. And, - The business cannot be allowed to edit or remove their reviews - whatever the review platform collects, gets displayed, in order to ensure accuracy, honesty and transparency. Without these minimum measures in place, open review platforms are knowingly misleading honest consumers, and hurting honest businesses throughout the world every single day. And that's the truth. I'm sure you didn't expect to get that response, lol. I'm just very passionate about this topic, because I've had to deal with it for so long, and they mislead millions while we get blamed for playing by the rules. Anyway, if you have any other questions, just let us know. You are welcome to reach out to our support team at [email protected]. Best Regards, Scott Brandley co-founder Shopper Approved

Response from Shopper ApprovedSep 25, 2020

Hey Michael, Thank you so much for the kind words - especially your shout out to Jordan. I'll be sure to make sure he sees this. We strongly believe that our product is only as good as our team, and it's very rewarding when one of our staff is commended for going above and beyond. Best Regards, Scott Brandley co-founder Shopper Approved

Response from Shopper ApprovedAug 17, 2020

Hi Skyler, We're happy to help you locate your reviews. Please feel free to reach out to us at [email protected] and let us know the site from which you've purchased. From there, we can send you a link to your review so that you can see it live and online on their Shopper Approved certificate. Looking forward to hearing from you! Best, Shopper Approved Support