Lisa L.
Excellent customer service
Excellent customer service! Love all the new Review bells & whistles on our site.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lisa L.
Excellent customer service! Love all the new Review bells & whistles on our site.
Ann S.
Great product easy to use and love the personal attention given to the training so you fully understand how to get the most from your efforts.
Stephen T.
Love the service and software!
Philip B.
We've been a client of Shopper Approved for a number of years using the service on a medium size e-commerce site. If I could give 4.5 stars I would. For the most part the service has been excellent and it does what it says it does. It's been a beneficial addition to our site. We had a small delayed communication issue but I'll attribute that to Covid-19. The issue was resolved to my satisfaction and we continue to benefit from using Shopper Approved.
Schad VanLeeuwen Speed A.
We've been a shopper approved customer for 2 years now. They have a great product and even better service when issues arise. We would highly recommend Shopper Approved.
Ken H.
We have tried a number of review sites and we've found that Shopper Approved works best for our company. I appreciate the effort Shopper Approved puts into tools that help us generate reviews.
Bineet K.
Jordan always connected with me when I needed his assistance. He explain well to me and helped me in getting through the issues. When required we jumped on call for the review issue got this resolved. It was nice talking to him. Thank you for the assistance Jordan.
Wes K.
Jordan was a huge help in responding in such a timely manner to our needs. It was a Friday afternoon before our scheduled Monday launch and we identified a usability issue that required an edit our the ShopperApproved widget. Jordan replied before EOD, west-coast time with the fix in place. Thanks so much!