The speedy response and polite answer to my questions helped immensely in this process!
Response from ModernyApr 7, 2024
Thank you for sharing your positive experience with us! We're thrilled that our quick response and courteous assistance were beneficial to you. Providing prompt and polite support is central to our commitment to customer satisfaction, and we're delighted to know it made a difference for you. Your feedback is invaluable in guiding our efforts to continuously improve our services and maintain excellence.
We're dedicated to upholding this standard of service, and your satisfaction remains our priority. Please feel free to reach out if you have any further questions or need assistance in the future. We're here to help and eagerly anticipate the opportunity to serve you again.
MC
Maria C.
empathy
I appreciated the empathy. Thank you!
Response from ModernyApr 7, 2024
We genuinely appreciate your thoughtful feedback! Providing empathetic and understanding support to our customers is our top priority, and we're thrilled to hear that you felt well-supported. Your feedback reinforces our commitment to delivering exceptional service. If there's anything more we can do for you or if you have additional feedback to share, please don't hesitate to reach out. We're dedicated to assisting you in any way possible, as your satisfaction is of utmost importance to us.
MM
Melanie M.
Customer service was fantastic
Customer service was fantastic. Angelo T was quick and efficient at addressing the issue. Problem lies with the fact that I have still not received my order from over a month ago, and the ability to track my shipment stopped when the Chinese company turned it over to the Canadian company 3 weeks ago. Last I saw was that it was provided to a Canadian shipper only 2 hours from my home. The company was great in compensating me with a full refund and apologizing. I wish all companies were as quick and considerate with their customers as Moderny was. So, while I do not have my product, I would consider trying again with another product in the future.
Response from ModernyApr 7, 2024
We appreciate your feedback and are glad to hear that Angelo T provided you with excellent service. However, we sincerely apologize for the inconvenience caused by the delayed delivery of your order. We understand the frustration of waiting for your product and regret the lack of tracking information once it was handed over to the Canadian company, leaving you uncertain about its status.
Although we've issued a full refund and extend our sincere apologies, we understand this doesn't fully resolve the situation. Rest assured, we're investigating the issue to prevent similar occurrences and enhance our shipping processes. Your patience and understanding are valued, and we're here to assist with any future orders. Thank you for choosing Moderny; we look forward to serving you again.
NN
No N.
Great product
Great product. My nephew loved it!
Response from ModernyApr 5, 2024
We're thrilled to receive your feedback! Knowing that our product brought joy to your nephew and exceeded your expectations truly delights us. Creating exceptional experiences is at the heart of what we do, and we're honored to have been a part of creating a memorable moment for your family.
Should you require any further assistance or have additional inquiries, please don't hesitate to reach out. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to serve you again in the future.
EL
Elizabeth
Great products efficient service
Great products efficient service
Response from ModernyApr 5, 2024
We sincerely appreciate your fantastic feedback! It brings us great joy to know that you're satisfied with both our products and the efficiency of our service. Ensuring top-quality products and delivering a seamless experience for our customers are our main objectives.
Should you require further assistance or have any questions, please feel free to contact us at any time. We're here to support you in every possible way and eagerly anticipate the opportunity to serve you again in the future!
JR
Joe R.
The customer care team
The customer care team were really good at following up
Response from ModernyApr 5, 2024
We're truly grateful for acknowledging the dedication of our customer care team! It's our utmost priority to ensure that every customer receives exceptional support and follow-up throughout their journey with us. Your feedback serves as a driving force for us to uphold our standards of excellence.
If you have any more questions or need assistance down the road, please feel free to reach out. We're here and enthusiastic about continuing to deliver outstanding care to you.
SO
Soni
Buyer beware
I had ordered a few items of Moderny website. Order number: 1158633; order placed on 12th January.
They were:
a) Abstract Figurines and
b) Floating Spilling Coffee Cup
The items on their website was zoomed or textured large. So thinking that it's what I see is what I get (item and its size) I ordered a few items worth 91.96$ (CAD 126.74 in my local currency).
The items were shipped from China using substandard packaging. It arrived sometime in the last week of January. The items were useless in that they were teenytiny or not exactly the size that I had anticipated. I felt Moderny had overcharged me for this.
Anyway I was not happy with it so I wrote to their customer service asking for a refund. They wrote back saying that I have to pay for an RMA authorization and that was 5.07$ (CAD 7.02) which I paid. I then contacted the customer service and they wrote back saying that they cannot process my request. I contacted them again for reasons and they told me that their return server is experiencing glitches and they will refund this amount. While they did refund this 5.07$ I did not get the exact amount that I paid in my local currency.
Finally thought enough is enough and wanted to send the package back for refund (it was still within the stipulated time period) and for some reasons I could not act immediately (which was my fault). So went to the post office for shipping the parcel and was told that it will cost more than the amount I paid for the product. So decided to take a one time 30% refund on my order. Once again lost a major chunk of my money.
This was my experience with Moderny.
Learnt my lesson never ever to place orders with these kind of e-Retailers and Moderny in particular. It's safer to deal with Amazon Canada than Moderny US considering that refunds with Moderny is a nightmare as we will have to incur our own shipping costs.
This is not a site that I would recommend nor will I ever come back to Moderny again.
Response from ModernyApr 4, 2024
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent order from Moderny.
Regarding your concern related to products shipped from China, due to logistics complications, we were compelled to fulfill orders directly from the manufacturer. Typically, our fulfillment center operates out of Los Angeles, California. However, we diligently endeavored to secure a reliable shipping partner to ensure orders are delivered promptly, averaging within a two-week timeframe.
Regarding the issue you encountered with the item not meeting your anticipated size, please be assured that the measurements of every product listed on our website are clearly stated to provide customers with the necessary information for informed purchases. Additionally, it is outlined in our return policy, which can be found on our website, that customers are responsible for covering the shipping return costs.
We apologize for any inconvenience this situation may have caused and appreciate your understanding. Should you have any further questions or require assistance, please do not hesitate to contact us.
Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We're committed to improving our services and processes based on the insights we receive from customers like you.
Please accept our sincerest apologies once again for the disappointment and inconvenience you experienced. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out to us.
Thank you for giving us the opportunity to address your concerns, and we hope to regain your trust in the future.
GW
G, W.
Customer service
Ordered items after seeing something which appealed to me on Instagram ad. When products arrived, sadly packaging had not been good enough to prevent one item from having been ripped and others squashed. However, the customer service in dealing with this was great. Items have ordered are practical and if looking for something quirky then this is a site to consider.
Response from ModernyApr 3, 2024
We sincerely apologize for any inconvenience caused by the insufficient packaging that led to damage and squashing of items during transit. However, we're pleased that you found our customer service to be excellent in promptly addressing this issue. Ensuring our customers' satisfaction is paramount to us, and we are dedicated to swiftly resolving any concerns that arise. Despite the packaging mishap, we're delighted to hear that you appreciate the practicality of the items and the unique selection we offer.
If you ever find yourself in search of practical yet quirky products in the future, we would be honored to have you revisit our site. Please don't hesitate to reach out if you need any further assistance, your satisfaction remains our top priority.
