shopmedvet.comReviews of shopmedvet.com

Used MedVet for 4 years, but the company has dropped down in reputation. Back orders and delays for syringes needed ASAP. The inconvenience and runaround is unacceptable.

Used to be way better. Not sure what happened. Things aren't being shipped, and communication is nonexistent. Won't reply to messages. Probably going to have to dispute charge to get money back. Disappointing because they used to be flawless. Update: ShopMedVet was purchased by Revival Animal Health in February of 2025, which explains the plummet in service. Finally got a reply back that canceled my order. Revival obviously does not care at all about carrying forward what ShopMedVet created. This store should be avoided now.

I ordered an item 3 months ago that was back-ordered. Company gave several dates that the item would be delivered, each time they never came. Finally was getting no updates, so called the company and they said it would be another 2 weeks. I asked if there was a comparable item, and they said yes but it woud be more expensive. I asked if I could get the item for the same price as the item I originally ordered since I've been waiting for 3 months, and the customer service rep was not very friendly and said no we don't do that. I asked to talk to a superviser and got a lady named Nancy. She was short with me and not very friendly either and said we won't do that. I then asked to talk to someone over her, and she said his name is Dan and that he won't do it. She went to talk to him and he approved the lower price, which I appreciate. Overall, not friendly people. I don't think my request was unreasonable as the price difference was not that much. You would think they would wan't to keep a long-time customer happy.

Great price and fast shipment

Extremely fast shipping. Ordered on Christmas Eve and it shipped that night, much faster than I expected. Best prices I could find and accurate order, quick communication. A+, will buy from again.

Placed order from their website, items that were available to purchase not indicating OOS or backordered then received email a couple days later that items were backordered. I asked about replacing with another item that shows available, they reply that isn't available either. Finally just request to cancel. These items STILL showing in stock from their website, not changed to OOS or backorder. Great way to do business.

We have always had excellent experiences with the shopmedvet.com online representative. They always do a great job with us. We thank you a lot for the.

Very easy ordering, they always call you if delays, etc. Been using them for years!