Miyuki E.
This company is trying to rip us off!
Unfortunately we had a very sick boston terrier that was only 1 1/2. The vet recommended we order an ICU cage to give our pet oxygen as needed. We found the best price on shopmedvet and were ecstatic. In addition to the several er visits in between for oxygen for our pup. We received the cage too late. Our puppy passed away. Totally not the fault of this company. When I have called to explain the situation I was given a RJ number and told to ship the item back for reimbursement. We did just that, that same day! It cost $25 to ship the item back. And, the company received it. We have yet to receive the PROMISED REFUND! When calling to check the status the customer service rep just answers the phone and says, "hello." completely unprofessional. And, I have left messages for the "manager." Which is not returning my calls. I am told, we received your item and refunded you. I called the banking institution and no refund was issued. I offered the banking info to this company. NOTHING.. Not one person is acknowledging this and giving us our money back. And, they have the item!!
Response from shopmedvet.comOct 1, 2024
I’m deeply sorry to hear about your experience and the loss of your puppy. This is truly heartbreaking, and I can only imagine how difficult this time has been for you. It’s unacceptable that you have not received your refund quickly after returning the item, and the lack of communication from our team is not the standard we strive for. Please reach out to us directly with your order details so we can prioritize resolving this issue for you. Your feedback is important, and we want to make this right. Thank you for your patience, and again, I’m very sorry for the situation you’ve faced.




