shopmedvet.comReviews of shopmedvet.com

Response from shopmedvet.comAug 7, 2026

We're sorry to hear about your experience and especially that you were not notified of your order cancellation. We understand how frustrating it is to wait for an order only to find out it was cancelled without receiving an explanation. We carry over 30,000 products on our website, but we do not stock every item in our warehouse. Products that are physically in our warehouse are clearly marked "In Stock." Items marked "Available to Order" indicate that we source them from our vendor network after an order is placed. We do not advertise products as "In Stock" unless we have inventory on hand. This has been our business model for over 25 years. If you're willing to share your order number, we'd be happy to investigate why you did not receive a cancellation notification and verify whether there is an issue with the product listing on our website. If we identify an error, we'll work to correct it promptly. We appreciate you bringing this to our attention and would welcome the opportunity to look into what happened.

Response from shopmedvet.comFeb 12, 2026

Thank you for reaching out and for bringing this to our attention. Our website reflects product availability based on current inventory status. When an item is physically in our warehouse, it will show our actual inventory. If the item is not currently on our shelves but can be ordered from one of our suppliers, it will display as “Available to Order.” If the manufacturer has the item on backorder and there is no inventory available to source, it will show as “Out of Stock” without the option to add to cart. We carry over 30,000 products, and while we strive to keep a wide selection readily available, it is not feasible for us to stock every item at all times. We work with multiple vendors, each with varying lead times, which can sometimes impact availability. Most importantly, we do not charge customers until the item ships. Your payment method may show a temporary authorization at the time of order, but funds are not captured until the product leaves our facility. We would never use customer orders as a way to obtain funds upfront. We understand how important timely product availability is and truly appreciate your patience. If you would like, we’re happy to check estimated lead times or suggest alternative options that may meet your needs.

Response from shopmedvet.comFeb 12, 2026

Hello, We reviewed your most recent order to understand the issue and found that it included an additional freight charge. This order contained multiple closeout items, which are deeply discounted. Our standard shipping rates typically cover shipping costs; however, due to the quantity of closeout items in this order, the freight cost was higher than average. As noted on our website’s shipping policy page, certain items which includes closeout items may require additional freight charges. We want to assure you that we never charge the additional freight without prior approval. We appreciate your feedback and apologize for any confusion or inconvenience this may have caused.

Response from shopmedvet.comFeb 12, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was frustrating, and we’d like to clarify a few points. For first-time orders, our system requires the billing and shipping addresses to match. This is an internal policy, which is outlined on our policy page, and it is in place as an additional measure to help prevent fraudulent transactions and protect both our customers and our company. We understand this can be inconvenient in some cases, but it is an important safeguard. Regarding shipping charges, certain items do require additional freight due to size, weight, or special handling requirements. This is also noted in our policy page and, depending on the product, may be indicated on the item page as well. If a customer prefers not to proceed once a freight quote is provided, we will cancel the item upon request. We have also attempted to locate the order referenced in your review but were unable to find an order under the name used in this post. It’s possible the order was placed under a different name. We value all feedback and are always working to improve our processes and communication.

Response from shopmedvet.comFeb 12, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to help clarify a few points. We have attempted to locate the order described in your review but were unable to find an order under the name used in this post, which makes it difficult for us to investigate what may have happened. We would be glad to look into this further if you can provide the order number or the name and email used when the order was placed. We also want to clarify that we do not issue QR codes for returns, so we are unsure who you may have spoken with or what communication may have occurred. Our return process is handled directly through our customer service team, and instructions are normally provided by email. In addition, we are not aware of any letter received by our CEO. Our CEO does not work in the same state as our main operations, and their address is not publicly listed, so we are unsure where the correspondence may have been sent. We take customer concerns seriously and would welcome the opportunity to review and resolve this matter. Please contact our customer service team with your order details so we can investigate and assist you.

Response from shopmedvet.comOct 24, 2025

Hi Olivia, We sincerely apologize for the delay you experienced with your order. I’ve confirmed that your order was successfully canceled on 10/23/2025, and your refund will be issued to your original payment method within 3–5 business days, depending on your card issuer. Regarding the availability status, the items you selected are shown as available to order because we currently have inventory on order. Only products that are neither in stock nor available to be ordered will show as “out of stock” without an option to add to cart. We truly apologize for any inconvenience this may have caused. If there’s anything we can help you find as an alternative, please let us know.

Response from shopmedvet.comOct 24, 2025

Hi Dawn, We sincerely apologize that your last two orders were canceled. I was unable to locate an account under your full name. Could you please provide your account number or the order numbers so I can look into this further? I would also like to verify the reason for the cancellations and confirm why a cancellation notice was not sent. Our system is designed to automatically send email notifications when an order is canceled, so I’d like to ensure everything is working properly. Thank you, and I look forward to assisting you.