Heavenly Paws Pet A.
Ordered a stretcher and took months to …
Ordered a stretcher and took months to arrive and only after calling them several times to get the ball rolling. I was informed the product was on back order, but each date they told me it would come in was incorrect (with them kicking the can down the road each time). When the product arrived, the pieces do not fit together correctly.
Response from shopmedvet.comOct 1, 2024
I’m truly sorry to hear about your experience with your order. It’s unacceptable that you faced such long delays and communication issues regarding the backorder. Additionally, the product arriving with fitting issues is very disappointing. Your feedback is crucial, and we will address these concerns with our team to improve our processes. Please reach out directly so we can assist you further and work towards a resolution. Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced.