shopmaskc.comReviews of shopmaskc.com

SCAM COMPANY. They generate shipping label but don't actually ship your order. Website advertises same day shipping, but we placed our order over 2 weeks ago and still hasn't shipped. Emailed customer service and only receive automated responses-- no way to get in touch with an actual person. Plus, their phone number doesn't work. If you contact them on facebook or instagram they just block you.

This company lied and said my child's in stock mask would ship the same day. I paid for two-day shipping. I got my order more than two weeks later. I emailed several times and received no shipping status. I then emailed demanding a refund and cancellation and they instead shipped my order days later. I messaged them on instagram demanding a refund and they said they'd give me one. A week later that's not the case. I'm reporting them to the BBB.

They are out to steal your money. Ordered 2 10 packs of masks based on the ship date they have on their website in ALL UPPERCASE LETTERS. They did not ship on time. I requested they cancel my order. Instead they created a shipping label and then didn't send them out until the day I needed them to arrive. When I finally received my very late package, I was surprised to note they only bothered to ship 1 10 pack. Unfortunately their customer service email only sends automated replies. The phone number listed on facebook isn't in service, and if you comment on social, they will immediately block you. So, I filed a claim with my credit card. We will see what happens.

Claim to ship same day if ordered before 2. This is a lie. Sends emails saying the items have shipped when in fact they haven't. Claims they can't cancel because items have shipped. Another lie! Took 2 days to respond to cancellation email. 10 days and no delivery!

Re: Maskc/Shopmaskc I needed N95 masks for a flight. I ordered from you on 1/22/22. You advertised same day shipping and 5-7 day delivery. When I hadn’t received my order in 7 days, I emailed you. Twice. No one ever responded. Yesterday I emailed again, but used the word “offensive word here” in the heading, hoping to get your attention. I guess it did. I also sent and posted a polite inquiry via Facebook, inquiring as to the status of my order. This morning I woke up to an email notifying me that my order had been canceled at my request. That was it. No explanation whatsoever. I didn’t want to cancel my order with you, but I DID want to know when these items ship and when I can expect them to arrive. Basically I wanted to actually receive what I paid for, and to have some idea of when it would arrive. You know, like anyone, even YOU, would expect after ordering online. I emailed you twice previously with zero response. Then, I got fed up, and instead of explaining the situation, you canceled my order with no explanation. This is not customer service. I would never order from you guys again. And I would never recommend you either. I’m sitting here for ten days waiting with no word. Had I known that my order was never sent, I could have canceled and gone elsewhere. Now I have a flight approaching and no masks. Why did they not go out at the time I ordered? Seriously. No explanation. No response. No apology. Not even a reply. And instead of simply responding, like a responsible and considerate and mature and NORMAL person or business would do, you just cancel my order. Again, without any explanation whatsoever. And you blocked me from Facebook too? How old are you guys? 15? You won’t be in business long at this rate.

Website claims the masks ship same day. What they do is generate a label the same day, and they don't ship.

This KN95 masks are not made right. I've worn three so far. One lasted for a few wears. Then two broke the first time I took them off. Didn't even have them on for 5 minutes. Put them on, went into a store came out and as I took them off the ear loops just broke off.

Not KN95 masks. Mask does not fit properly . Numerous gaps. Ear loops are flimsy. Nose metal is not pliable and very stiff. No markings to verify maker, origin of mask. Clues not KN95: 1. You can blow a candle out with mask on 2. You can smell odors