shopmaskc.comReviews of shopmaskc.com

I’m sorry I didn’t consult this site before I ordered from this company. Terrible Customer Service - I did get responses, but no help - just attitude and deflection. They even went so far as to change the design name - as my problem wasn’t with not receiving an order, but with receiving the wrong design. Went back and forth with them for over a month - and all they had to say was that they no longer had the design I ordered in stock. Tried to tell me that I got what I ordered - wrong. I have written Jennifer Garner about taking her brand off their advertising- because she is the person who introduced me to this company - it’s another Instagram vampire - sham business, period. Beware!

Dishonest business practices..I placed an order nearly two weeks ago, and as of today it hasn't shipped, although I've been charged for the masks. They do not respond to emails etc. I have since disputed the transactions with my credit card company.

I have been waiting on my masks for weeks now and still nothing. Reached out to the bank for a refund because they won’t respond back to me. Never using them again.

Ordered over 2 weeks ago. Tried to cancel after passing the two week mark because only a label was created, they said it already shipped so they couldn't. Then I received a usps update that it shipped the next day at night. Masks are poor quality. Also, these masks don't have certification printed on the mask which is required for legitimate KN95. If they haven't shipped contact your credit card company.

Placed my order February 5th. My order has yet to ship, yet I keep receiving emails on new sales 2-3 times per day. I have emailed them at least 4 times and no one will reply. I reached out through private message on Facebook and the rep there only sent me a tracking link to a label created on the 21st. It's the 28th and that page has not changed, USPS is still awaiting the item. I reached out again on Facebook and after literally arguing with me and not apologizing once, the support rep there blocked me from writing to them or commenting on any of their posts. Still no response via email. Issuing a dispute for the charge today, I wish I could review the masks themselves, but I will probably never receive anything after spending $100 on my first order with them. The support alone deserves zero stars, stay clear.

11 out of the 20 black masks I received were defective & I even provided pictures to verify this. I have contacted this company 3 times to request a replacement order or a refund & they keep sending a generic message about shipping. They are obviously not even reading the email. BUYER BEWARE!!!!!!!!!!!!

These masks are cheap. The strap is only glued on and comes off of everyone we have tried. Have to use gorilla glue to put back on.

As others have stated - the website makes claims that shipping will be same day if before the cutoff time. This is completely false and a scam. I needed my order by a specific day. Based on the claims on the website there was plenty of time, but I paid for expedited shipping anyway just so I didn't have to worry. Even two weeks later masks still have not arrived, even though my money was taken from my account right away. I cannot find a phone number to call. I have sent two emails with no response. DON'T BUY. Its a SCAM