Creative Irish GiftsReviews of shopirish.com

Screwed up my order 2 times and aren't getting back to me. NO quality inspection being done! Buyer beware with this outfit. They screwed up my 1 order 2 times now one is getting back to me

Order placed 11/11/2023. They said shipment 7-10 days. No notice or communication order put on back order. Probably wouldn’t get them for Christmas. Had to cancel and now rethink order. They never sent a notice but admitted they could be late. Zero accommodations they would ship so I’d get on time. Don’t use this company.

Ordered an item with personalization and paid extra money to have the item in hand within 1 week so I could use it as a gift. After 10 days and no communication from the company, I reached out and was told the item I ordered isn't eligible for priority/rush ordering. I would have never ordered the item if I was told that (should have never been allowed to purchase it with that shipping option). Customer service told me there was nothing they could do for me and stopped responding to my requests. Now I am stuck with a very expensive gift that is too late to use and I can't return. Would never recommend this company to anyone!

I dislike that these Irish goods are made in China. When I buy Irish goods I want Irish goods made in Ireland.

Ordered a fruit cake which never arrived. They refunded me for the cost of the cake, but I'm out about $5 for shipping and taxes, etc. On top of that, when I ordered, the woman who took my order was pretty rude. I order a lot from different places, so I'm aware of how customers are treated.

I ordered two bars of soap that were right at $11.00 a piece, the description said they were the larger bars of soap, well when they came in they were a much smaller bar. I sent them pictures of the what I received and my invoice that states what size and the price the soaps were. Then they try to say that the supplier had it wrong on their end. Should not make a hill of beans when there website has the price and size that I thought I was ordering. I have been getting a run around for over a month. I will not give up until they make it right, they need to honor what their website says. Still show the size and price that I thought that I was ordering on their site.

I bought a personalized jewelry box with Connemara Marble inlay for my daughter last Christmas. The marble has become detached from the box and the hinge has broken already as well. This should not happen in a quality piece. I wanted to contact Customer Service about this but based on the experiences of many other Creative Irish Gifts customers here, it would apparently be a waste of time to do so.

Bought irish hanging solar lantern for my wife for mother's day, along with another wind chime. In july stopped working, thought it was the battery opened it up and all the wires were corroded. It was not even out in the elements under a deck protected. Called rep said numoours complaints on these but still in the catalog. She took my name down see what she could do never heard back. Stuff in catalog from China is crap. Sweaters made in Ireland pretty good, just watch sizes. Anyway never called me back no credit, didn't offer anything. Check in the catalog see where it's made form.