shopfocallure.comReviews of shopfocallure.com

Worst customer service ever. The box sucks and they don't help you at all. Do not sign up

I liked the makeup that I received in my box but I wish that they had some kind of way to know my skin type and color to send me the right products for me. Overall I did really enjoy the products though.

I signed up for a subscription in November via a promotion which allowed me to receive my first box for free and pay for shipping. Once I received my first box, I was highly disappointed with the quality of the products. The packaging for each product was cheap, the quality of the products themselves were very poor. The products look like they came from a Claire’s, not a company attempting to provide reputable beauty products to consumers. I then attempted to cancel my subscription, which can only be done by emailing the company. They do not have a customer service number, mind you. After THREE WEEKS of back and forth communication and speaking with FIVE different employees from the company, not only could they not provide proof that their promotional policy required me to pay for the full price of the first box if I chose to cancel before receiving a second box, but they charged my card a second time WITHOUT MY AUTHORIZATION. Furthermore, I had it in writing no less than FOUR TIMES that I DID NOT authorize a second charge and requested to cancel my subscription!!! I have never dealt with such poor customer service, dishonest, and a downright SLEAZY and SLIMY company!!!!!!!!! Save yourself the hassle and go to Ipsy, FabFitFun, or frankly ANY other beauty subscription company because this company is TERRIBLE. What a joke of a company! The creator(s) should be absolutely ashamed of themselves for their utter lack of professionalism.

Happy with most of the products I received. But wish I could try samples.

I not only saved money, but I received a great quality products.

I love the skincare products that I have tried so far. The site is helpful with info I needed to make my choices.

From Canada? Not worth it. Claim 5 full suze products, not the case. Last month got a sample and a 25 cent make up bag. At 50$ for 3 “surprise” products? I would RATHER NOT. Also, WORST CUSTOMER SERVICE. Been trying to cancel subscription since december. No response, charged for January even though i was clear in Decemeber that i did NOT WANT JANUARY. SPARE YOURSELF THE HEADACHE 😒

I love the quality of products and the cute Babe Box. Great price and orders ship fast.