shopfocallure.comReviews of shopfocallure.com

I have had a horrible time with customer service. I got ordered the free box and 3 weeks later it still hadn't shipped, so I emailed them asking to cancel my box and refund me as it hadn't shipped. They said I had signed up to receive the free box and that it said I had to buy the next box at $30 (very fine print apparently). They said they would offer me a deal for $17.40 for each box forwards if I stayed but otherwise I could cancel. I asked to cancel and they stated that I had agreed and I had to pay for a second box. I responded saying my first one hadn't even shipped so I didn't see the problem with cancelling it's not like I had the products. Well! They didn't respond for a week. So I decided if I had to get a second month I would ask for the deal. I emailed the same person and asked if the deal was still available. They said yes and that they would have someone email me about it. I have heard nothing since and I honestly am pretty disappointed as I wanted to love this and if my financial situation hadn't changed I would have kept the box. It hurt how they treated me and I hope they deal with how they treat people in the future.

I NEVER do reviews, ever. If I could give zero stars I would. I have been waiting over a month and a half for my order. They keep telling me I received it but it’s nowhere to be found. They said they contacted Canada Post and Canada Post apparently confirmed delivery. I asked for proof from them so I could follow up with Canada Post. They keep responding to my emails but their answers make no sense whatsoever and they keep telling me to go to the post office to get my parcel. I don’t have any notifications from Canada Post, plus, the parcel would fit in our locked community mailboxes. In other words, I wouldn’t actually need to go to the post office. It’s just for large items that can’t fit in the community box. Last night, Focallure sent me directions to the closest post office, which was in a different province! It would be a 4 hour flight to pick it up. They were using a different home address for some reason. I’m even more confused and frustrated now. I just want the proof they claim they have from Canada Post so I can follow up with them. Nothing. The ‘customer service’ is the absolute worst! They reply to emails saying ‘Hi Dear’! I don’t want to ever be called that by someone I don’t know because it comes across as very condescending, which I told her. Don’t waste your money. Do your research before ordering from this company. I thought I was ordering from the US, but it’s really from China. I won’t get duped again. I’ve learned my lesson.

Focallure's website was quick and easy. Order processing is also quick. I placed and order and it shipped the next day.

I cannot wait to receive my new babebox! Its my first one and I can already guarantee it won't be my last! Its reasonably priced, and animal cruelty free!

I loved my free Babe Box. The items were most of what I needed and wanted and never purchase. Thank you.

I like this boxes because I think they have the most important thing inside to get into the make up world

Hi thank you for the $5 but it just arrived will post later would like to try before I buy again.. dont send anything till I find out what this product actually does

Great products and service. Just thought what more can I order....