shopfocallure.comReviews of shopfocallure.com

This company, and box are a total scam, and their customer service is totally rude. I signed up in early February, I got multiple emails saying my box was on it's way but after 3 weeks I emailed them to cancel since I still haven't received anything or gotten a tracking number. After 10+ emails, where their customer service team were rude and consistently lied about why I can't cancel. I even brought up that their website says cancel anytime, and they said "you can only cancel in the last two weeks of the month" but you also have to cancel before the 20th, so that's a window of less then 6 days. I've finally gotten my subscription cancelled after reporting them to the FTC, BBB and commenting on all their social posts. After finally getting confirmation that my subscription was cancelled, they actually replied to an older email asking to cancel saying that they can't cancel my subscription and they felt the need to send a box to me anyhoe weeks after I reached out to my bank to reverse the charge, which they did. So I'll be keeping an eye out on my account to see if they try changing me again at the end of the month. And wow, is this box amazing🙄!! Content of box: * Phoera Dew Me, $2.99 on Ali Express * Kiss Beauty Perfect Highlighter Liquid, $1.10 on Ali Express * Pudaier Beauty Dewy Finish Mist & Fix, $2.69 on Ali Express * 24K Gold Crystal Collagen Eye Mask Dark Circle Eye Bags Patches, $12.72 for 40 on Amazon * Flawless Instant Painless Facial Hair Remover, $20 at Ulta(but the one they sent is a knockoff so it's not even worth $20) The packaging is completely beat up and the box was taped up, looks like an eBay Mystery box and sure as hell feels like one. They promise everything is valued at over $100 but we can see that's a complete lie. They also say each box is curated just for you, but if you read the other reviews, they all had the exact same things in them. P.S. they actually sent me an email asking me to review my experience

Never recieved first box and they have my money there's no way to actually talk to anyone I would not recommend!

Been over a month and still haven't recieved either of my boxes .

I paid for my free box 2/16/2019 I fully understand that I had to commit to buying a box at full price. 3/1/2019 I was charged for the box I needed to pay for. Ok no problem. But I still have not received the free box. I received one box 3/11/2019. The box has a retail value of $14 are you kidding me I just paid $40 some dollars to receive $14 in products?! And they still refuse to give me information on the other free box they replied in a email that they’re behind on sending the free boxes out. I’m going to call my bank and start a fraudulent claim.

Thank you so much, I have received my first order. The lipsticks were great.

I have not received my products as of yet but the communication from the company seems really great. I have been offered some great deals and will definitely do business again soon.

Very professional! Got my items fast! They communicate with you regardless of what it is! Great customer service!

I received my box it was damaged on the outside however the products inside were interesting. I'm looking forward to trying the Flawless hair remover and the Highlighter was very pretty. Not sure yet on the rest will have to try out first.