ShopembercasesReviews of shopembercases.com

I placed an order that was almost $200. No embroidery items. I received a shipping notice with a tracking number on 11/17. Ember posted that all orders were going out by black friday. I made repeated attempts to contact her by instagram dm, post comments, and emails and received no response. Finally I made a DO NOT BUY IG story that finally got a response on 11/25/22. At that point she said the following. 1. That my order was never processed so it was going to be refunded and replaced. 2. That it WAS shipped ("We packaged this up this week") As of 11/28 there was USPS still doesn't have the box, but I did receive a refund. She also insisted YET AGAIN that I will receive it this up and coming week. She sent no less than 2 reminders about the 2-4 week processing time but I'm not sure how you can generate a label and a tracking number without filling a box.

*Update* I did finally receive my order (about a week and a half after making my original post.) Never responded to any of my emails. Placed an order on October 8. Site says 2-4 weeks for processing. It is now November 17. I’ve sent multiple emails requesting an update on my order, with no response; yet she constantly unveils new merchandise on instagram. **Take care of your current orders Ember** Since my credit card was charged, I have not received my order within the time promised, and Ember is choosing not to respond to my emails, I have no other choice but to contact my cc’s fraud department.

I placed two orders of a ton of stranger things shirts. I received all but 1 within 3 weeks. The quality of the shirts are amazing! It took every a bit to get ahold of her for the last shirt but she was very kind and offered a refund but I said I wanted the shirt. The shirt is on its way and I’m so excited! 10/10 recommended

I received my order in 8 weeks, which is ok knowing that I live in France. The problem is the design; it’s so poorly printed that once you wash it, it will completely fade away. That’s exactly what happened with mine, so I’m very disappointed. I also paid a lot of taxes which is normal (again, living in France) but in the end, when you add this to the price of the shirt it’s just ridiculous. And the shirt used is clearly a basic H&M si overall I do not recommend this shop.

If I could give 0 stars, I would. I ordered the '86 Baby sweatshirt back in July. I just received it today in the mail after being told in the first email I would have the item in a few days... that was 4 weeks ago. I then received zero reply to an IG comment and DM I left on her page. I also sent another email asking for a refund, which was also left unopened. I finally received a DM back that she would send a refund. I had also escalated a claim on PayPal at this time, which is why I assume she was going to refund me. Instead, she ended up shipping the sweatshirt out instead of refunding me, and that infuriated me the most. I wanted my money back, not your product, not anymore. I opened the sweatshirt today: The design is not centered, and the design on the sleeve is a print, not embroidered, which was advertised on her IG. I'm done with this war with a shop owner who knows no customer service, nor communication. As someone who worked in small business retail for 3 years and continues to work for 2 small businesses, there are ways to treat customers who have been waiting patiently for an item. Let's start at transparency and honesty. I'm not sure if she bit off more than she could chew, but maybe a limit should help. Good luck to those who will be ordering from her again, I will not be. A waste of money and time.

I ordered two things from here. The Eddie shirt is amazing and worth it maybe not the wait time of 4 months but the shirt gives it the 1 star review. However I also ordered the Eddie 86, sweatshirt and it was not what was shown or described online. The 86 was embroidery (off centered by the way) but it was also supposed to be embroidered bats on the sleeve but the item I received were these glittery iron on bat stickers instead. In any videos and the product on her shop never mentioned anything of the sort and she advertised as the bats being embroidery. It’s extremely disappointing because I had waited 4 months and spent $ for it to be something other than what I ordered.i tried reaching out 2 weeks before for a refund because I no longer wanted to wait since I already paid. Never heard back. Then all of a sudden 3 days later my order ships.. I want to return and be refunded because the item I got is not at all what I paid for and was suppose to receive but I am unable to get hold of ember cases and I have sent multiple emails, dms and everything still nothing. I definitely do not recommend and will never buy from again.

This is one of the best small businesses out there. All of their merchandise is top quality, and they are very hardworking. People try and complain blaming the mistakes of shipping companies on this small business when it is never their fault. I have ordered many things and they are always top quality items, and usually come in within the given time frame. Sometimes things arrive late, but people have to understand that there is a person working behind this company and they are doing the best they can, which is amazing. Have patience with your items and don’t blame shipping delays on the small business. :)

Thank you ember for reaching out and making my experience a whole lot better than my first. I greatly appreciate it! “The Batman” shirt just arrived today and I am in love with it! Picture quality is wonderful probably my new favorite shirt. I know being a one person business gets a little busy but the best thing is communicating with your customers making sure they aren’t worried about their orders. Thank you once again for an amazing shirt!