ShopembercasesReviews of shopembercases.com

Order my case May 4 2023 and still have not received and today is May 25 2023 smh will not recommend anyone to them

I recently ordered and when it was going to be delivered it’s was the wrong weight and I had to pay 12 dollars even though I already paid shipping. I reached out though Instagram and email and I’ve still not received a message back.

Absolute scam artist and beyond unprofessional, ignores complaints, doesn’t send replacements and overall it’s better to avoid this seller, to save yourself money time and the displeasure of dealing with ember.

I have purchased a shirt from Ember before and hadn’t had issues and was satisfied. However— about July 2, 2022 I ordered two embroidered Eddie shirts (one was the 86 Baby shirt and the other was the crop top Bats shirt). On IG, ember stated she was behind on orders in general but specifically embroidered shirts would take longer. Once those weeks passed, I emailed ember. Never got a response. I finally received the order until November. The 86 Baby sweater looked great (the bats on the sleeve weren’t embroidered as mentioned in the store, but i let it go). However, the embroidery on the crop top was less than stellar. There were gaps between the border and the filling of some of the bats, so it looked like it wasn’t really completed. I emailed ember and a few days passed…didn’t get a response. I left a comment on IG, which she immediately DM’ed me asking for an order number and said she’d be sending a replacement. Obviously it’s mid January now. I haven’t received a response to my original email or the IG message with tracking info for the replacement. Yet her IG stories every now and then update with how caught up her emails are and yet— not even an acknowledgment of what was sent or some kind of confirmation. I know ember is a student and this is obviously a small business and she was under a lot of pressure with the amount of stranger things sales she was getting, but I feel like she’s bit more than she can chew maybe. I very much get the vibe that she’s not truly able to keep with the high demand of sales and customer service necessary with that with her being in school and trying to run this business with all it entails full time. This most recent purchase and the huge communication issues definitely made me less likely to order from her, unfortunately.

Edit: The seller finally got back in contact with me to apologize and refunded the original order. They seemed very sincere and even offered to let me to pick an item of my choosing to make-up for the original mix-up. Back in June of 2022 I had ordered several items and months had gone by without any updates. I emailed to try to see if there’s be an estimated time of arrival since I was going to be moving in the coming months. I wasn’t given a definitive timeframe and a couple more months went by. The order had finally been shipped and arrived last month but I had to go to my old address since that’s where it was shipped. The items themselves were great, except that I had received a wrong item. The item I was supposed to get was going to be a gift for a friend, a gift that was already months late, and after more emails and dms, there’s been no response from the seller. It’s disappointing that getting in contact or trying to resolve issues with orders is so frustratingly difficult considering that the items themselves are really well made.

GREAT designs and GREAT quality!!!

I ordered two cases back on October 15, 2022 and I have not received my items. I have emailed the owner three times with no return email. I have messaged her on Instagram numerous times and once she said she would process my order but has not yet.

When you message ember cases they don’t get back to you . Will say on their IG story that they will get back to the emails and never do . This shop was good but feels like she doesn’t care she needs to do better. I know she does it all herself but if she wants a business she needs to be more professional and helpful to her customers.