ShopembercasesReviews of shopembercases.com

Really really poor communication (aka none). I've chased over email and across multiple social media platforms despite them posting regularly. Don't give them your money as you will never receive the items. I'm going to be doing a chargeback this week as I am now weeks since ordering with no updates.

Currently have been waiting for six weeks for my order. It is a simple phone case. I asked the chat box and it said I would get a response as fast as possible and I had sent my first message several days ago. I had bought several things from them in the past and got them when they said that they would be delivered (except for once but they had informed me of a delay). I also had left a comment on their Instagram asking about if there was some delay and I guess they deleted it as it's not there. I wouldn't mind if there was a delay if they had just communicated it (which they did do in the past as I and my friend who also purchases from them had experienced). And I clearly see many people have waited even longer than six weeks, but I'm about to do what at least one other person did and dispute the charge with my bank since there isn't even a cancel order option (which is also insane in my opinion as many other small businesses have that option and I could have sworn that they previously did).

i remember ordering from this gal; I ordered end of July for an early birthday gift to myself and an anniversary gift. I emailed several times. I finally heard back in OCTOBER. Her response was as follows: "Hello! I am so sorry we haven't gotten back sooner. I am not sure if you have seen but we had updated on Instagram that our embroidery machine was not working for about 2 weeks and this delayed some embroidery orders. I actually had your package out today and truly apologize at the inconvenience." Hmm. Let's debunk this. 1. I ordered in July. Any issues with the embroidery machine in September were, respectfully, not my issues as the quoted time for items were 4-6 weeks at the time of my order. 2. I did not order a single embroidered items. Only printed shirts. 3. Magically, my package was ready to be shipped AFTER I filed a charge back. Cute items, okay quality, and a terrible customer experience as the owner clearly does not know what to do when she has a high influx of orders.

Same experience as many others! I placed an order 11/4/25, was told 4-8 weeks for delivery. I have emailed 3 times and never gotten a response. I have disputed the charges with my credit card as I do not anticipate seeing this order. I also received a message saying a shipping label was created but have yet to see these products out for deliver and that label was created over 6 weeks ago!

i received an order from them before back in 2022 with no issue but as they've gotten popular , this comes with issues... i placed an order back in october and have yet to get my order ! their ig page deletes comments regarding help with their order for many others as well. **january 14,2026 - my order finally arrived & came in pretty fair condition but still their lack of customer service & updates are very rough. dont count on your order arriving timely

I would give zero stars if I could!! I should have read the reviews beforehand but the site looked legit and someone I know received their order, so I got one too. Have not received it. I reached out through multiple platforms and got ignored everywhere. Don’t waste your money!

I ordered a shirt the middle of June, and waited approximately 5 weeks before reaching out. I got no responses after sending 4+ emails and had to harass them in their Instagram posts to respond to me. I still never recieved my shirt. Do not order.

I placed an order for one of Ember's thunderbolts tees in June 2025. Fast forward a month later and i received no tracking info so i emailed her. After no response I Dm'd her instagram and tik tok as did not want to go down the tik tok comment route. It is now August 2025 and ive had no response and the websites tracker is still saying my order has not been fulfilled l. Really considering contacting my bank to have the money returned to me if they dont not respond by the end of August as im now really concerned following the reviews and comments i have been seeing. I really wanted to buy from this shop for a while so I highly regret that I went now after this experience. Update 9/9/25: the item arrived after 4 months and only after my bank issued a chargeback was the item shipped. I cancelled the charge back to be fair. The baby tee is so thin its almost mostly sheer and see through. Wouldve expected a slightly thicker material for how much it cost and there was a stain on the shirt. Not much more i can do. I wish this shop would consider improving communications and maybe limiting orders to cope with delays as they are constantly pushing new products but im seeing more and more complaints from people waiting longer than me for their orders