Ashish R.
I ordered a plugable displaylink dock
I ordered a plugable displaylink dock. Within a few days of using the dock its HDMI port stopped working. They will not accept return without the original box it came in. So now I am stuck with this $300 faulty device. Worst place to buy any electronics. Edit: Replying to ShopBLT.com's comment Yes, I barely missed my 30 days return date. I would have returned the faulty product if I was able to return it without the box it came in. I can understand I need the original box if I am returning a working product. But, for a faulty one I should be able to return it without the box. Other online store like Amazon and Target do accept returns without the original product box (atleast for the faulty products). I reached out to Plugable to get this replaced, but they told they don't cover products from "unauthorized third-party retailer". So, now I am stuck with a ~$300 dock that doesn't work. Edit: Thank you ShopBLT for agreeing to help out with replacing the dock. I have created RMA for the product.
Response from ShopBLT.comMar 27, 2022
UPDATED REPLY: We purchase this product through a manufacturer authorized distributor, therefore, the item is covered by the warranty. We recommend that you submit an RMA request online as indicated below, and we will work with the manufacturer to gain an exception to assist you. If that is declined, we will work with the manufacturer to have the item replaced under the warranty. ORIGINAL REPLY: Your order shipped over 30 days ago. As stated on the site, in your receipt, and on the packing slip, we're only able to accept returns or perform replacements within 30 days of the ship date and original manufacturer's packaging is required to return items. If you wish to perform an exchange you were certainly welcome to use the replacements packaging to return the defective unit, however, as 30 days has elapsed, we'd have to request an exception from the manufacturer to perform an exchange. They will be happy to assist you under the product's warranty, however. Please note that we do spell all of this out clearly and plainly in the Terms of Sale which were to displayed to you before you ordered, in your receipt after you ordered, and in your packing slip included with the shipment. We're sorry that you missed that information we provided in several places. If you need assistance contacting the manufacturer or would like to request an exception to exchange the item, using the replacement's packaging to return the original item, please visit the site and click the "Returns / Exchanges" link on the left side of any page.




