Gregory P.
Harassment under the disguise of "Fraud".
They marked my legitimate order as fraud. Said it was because my email address was from a "free" provider, phone number was not in my name or the card I used was not in my name. Well, my email is a paid Google Enterprise account, phone number has been in my name and same address for over 10 years and the credit card is mine. Also, their little line in the email saying, "This isn't any different than handing your card to a cashier and giving them your ID." Uhhh, yes it is. The cashier is not allowed to ask for my ID because my card is signed, they don't have my address, they don't have my phone number, they don't have my email address, they don't have any of the information that I provided to prove who I am. They just use this as an excuse to harass customers cause they're bored. Don't buy from them, go somewhere else.
Response from ShopBLT.comMay 22, 2023
You order was not marked as fraud. You provided information that could not be related to you in publicly accessible records. We told you about this during the order process. Specifically, as noted directly on the order form: "If you provide us with only unlisted phone numbers, an address we cannot associate with the card holder, and e-mail addresses from a free e-mail service provider (hotmail, yahoo, gmail, etc), then we may request additional documentation to verify your identity. Verification items such as a utility bill, or a photo ID, or front and back images of the credit card (low resolution snaps from your cellphone or digital camera are just fine, and preferred) may be requested. We will e-mail instructions for securely sending us this information, if required." We don't request this information because we're "bored". We'd much rather that you provided information we could have verified without having to request any additional information at all from you. Lastly, you elected to provide both credit card images and a photo ID, when either would have been sufficient. We did not request both of those items.