ShopBLT.comReviews of shopblt.com

I ordered a plugable displaylink dock. Within a few days of using the dock its HDMI port stopped working. They will not accept return without the original box it came in. So now I am stuck with this $300 faulty device. Worst place to buy any electronics. Edit: Replying to ShopBLT.com's comment Yes, I barely missed my 30 days return date. I would have returned the faulty product if I was able to return it without the box it came in. I can understand I need the original box if I am returning a working product. But, for a faulty one I should be able to return it without the box. Other online store like Amazon and Target do accept returns without the original product box (atleast for the faulty products). I reached out to Plugable to get this replaced, but they told they don't cover products from "unauthorized third-party retailer". So, now I am stuck with a ~$300 dock that doesn't work. Edit: Thank you ShopBLT for agreeing to help out with replacing the dock. I have created RMA for the product.

Great service, I just wish they accept Paypal. Come on ShopBLT, it's 2021 and all you take are credit cards? Time to raise up your game. PS: To answer your reply, this takes two stars off your service because nobody likes to give away her/his credit card details while secure online payment methods like Paypal or Venmo are available. Most online resellers use Paypal or other similar secure service, I don't see why you cannot.

It's too bad, as I have read elsewhere that they have a good reputation. Because of what I had read, I have ordered several different items from them, from graphics cards to desktop CPUs. I haven't made any huge orders. Just one of each item (minus the 3400G, which I ordered two of). One of the items I ordered had very few orders placed on it. I considered myself lucky, as I had got my order in very close to when the product was listed. Sadly, the manufacturer's estimated ship date was delayed. I was informed in an email. Then it happened again. And again. And again. AND AGAIN. You get the idea. Here we are, approaching EIGHT MONTHS of waiting. Every single item I have ordered from them, starting last year, has been perpetually delayed. It is hard to believe that "manufacturers" are giving them these fake estimates that keep changing, month after month. If that's the case, why would ShopBLT even provide any kind of estimate at all? Take the 3400G for example - I was able to order one off Newegg long since I placed the preorder from ShopBLT. There's a microcenter about two hours from me with a stack of them in stock. These restock frequently nowadays, and you can finally order one without scalper markups. But ShopBLT? NOPE. "Estimated" ship date is pushed back again and again. REVIEW UPDATE: They have shipped 0% of what I have ordered from them. 100% of my orders with ShopBLT have been either canceled, or endlessly delayed. Perhaps other products ship in a timely manner, but I think that they should change the term "Pre-order" to "wish list" or "queue". Otherwise, you are preordering items that have NO ACCURATE ESTIMATE on when they will ship. You will wait for months, often while other retailers re-stock and sell out of those same items you "preordered". This is very frustrating, and this is my biggest frustration with ShopBLT. My recommendation is that they eliminate the "preorder" button, as a preorder still implies that you are ordering something that will be released or restocked SOON. Wait times on current hot products still appear indefinite, and often they are simply getting cancelled. Even EVGA, who goes down their list meticulously and sends an individualized buy link to each person on the list, in order, calls their system a "queue". The button says "auto-notify", not preorder, and this is a more accurate term. The word preorder still carries a strong implication that you'll get a product, and the ETA implies an estimated time. BLT's store even goes so far as to show how many are ordered and how many are incoming. Normally, I would shower them with high praise for such transparency, but how can you have an actual number of "incoming" at all for a product that gets cancelled entirely? ShopBLT needs to be more up-front about this. Yes, they have the disclaimers that the ETAs are not from ShopBLT, but the manufacturers, but these numbers are turning out to be ENTIRELY FALLS, and BLT should warn customers of this alarming trend and practice. It would greatly reduce the feelings of frustration or disappointment, or at least make it easier to direct such sentiment towards the manufacturers/distributors rather than toward ShopBLT. If they actually ship SOMETHING that I've ordered over the last several months, I'll be happy to update my review. Until then, buyer beware. Full disclosure: I have been in direct contact with ShopBLT, and due to our correspondence, I have updated my review wording, and also changed the rating from 1 star to 3 stars. That level of communication alone is impressive, and I am VERY grateful they reached out. I want to give them 5 stars, and there are two ways they can earn those two stars back from me: 1. They could be TRANSPARENT on these high demand items. Don't call it a "preorder" anymore. If you insist on calling it a preorder, be totally transparent on high demand items that there is a very high likelihood that your order will be cancelled or indefinitely delayed regardless of the "ordered", "incoming", and "ETA" reports on ShopBLT's website. or 2. They could actually ship me something that I have preordered. Either way will earn them back two stars. ShopBLT has been in the business for a long time, and I appreciate them reaching out to me personally to try to resolve my frustration with this situation. They are also frustrated with this situation, and their willingness to communicate speaks volumes about their company and their care of their customers.

A true customer here. I like shopblt, at least it gives me hope to get my card. But after waiting for a few months and nothing shipped to me, and seeing so many new 5 star reviews, I feel like something is wrong. To new customers: order products from shopblt if you are willing to wait for a few month without knowing if you can get your cards. Good thing about shopblt is they don’t charge you before shipment,I wish they charged me something for deposit or whatever, at least it shows they want to ship something to you. —from a sad customer First update on 05/13/2021: David from Shopblt reached out to me and explained a few things that can help other customers like me to clear confusions. 1. "No customer is ever allowed to jump the line." I was under an impression that some one left 5 stars review saying they got their GPUs faster than me even tho I placed my order earlier, and I left the initial review with 1 star. It was emotional and not fair, if you asked me right now. I'm updating the review score to a neutral 3 stars now. 2. All reviews are from true customer, and your order information will be verified. That is what I'm gonna do: 1. I will give another update based on my genuine experience after my order shipped or at least complete one business cycle, and hope that will help other customers who also have waited in lines. 2. Folks, at least we know shopblt cares about customer and respect the order in line. For now, let's just wait. Peace and Love!

I have ordered a gpu and an amd cpu from them and it has been almost two months. Still, they are kept pushing the ETA every time and god knows when they will be able to deliver (if they ever will). I understand that the market is very unstable right now and not getting a preferred gpu/cpu is quite normal since these are stock out in every place. My complain is about their customer service (while particularly replying to the negative reviews) and the was they are dealing with these pre-orders. There is a minimal transparency and misleading information. For example, if you follow the pre-order of 5900X, you would see that there are more than 23 thousand people are on the queue and they have confirmation of around 15K. As one of the pre-order customers, I know that we have an ETA in the next 10 days (they send an email to the customers when they miss an ETA stating a new date). So, if you are a new customer, you would definitely think that this is a very good scenario since, more than half of the orders are confirmed with an ETA of 10 days ONLY. But, it is an absolute bogus commitment of them. I have already went through 4/5 of such ETA and they never get such a large amount of stock. They will probably get 50~150 processors and will fill up the pre-orders serially. At this pace, it will take couple of years for them to fulfill the current backlog. Still they are accepting pre-orders and they are trying to get away with this by posting a message that ETAs are not a confirmed date. Rather than hiding this from customers, they should mention how many units they are getting each time. If they cannot announce the number with certainty, they should give a close approximation. Just because they do not charge the card for pre-orders, they cannot obscure the customers from the actual scenario. Many of the customers are ordering by seeing those data and hoping to get their product very soon; which will never be the case. As a customer, we should have the right to know. They even do not tell you what is your current position in the queue. Also, they attack every reviewer who write against them telling they are an old company and is in business for years. Sorry if this sounds harsh, but you should train your Customer Service Department to teach them how to behave. Don't be a cry-baby and defend every complain customers are raising. Sometimes it is bold to accept a complain and doing so you do not put yourself in a bad position rather it helps you to get better acceptance in the community. Please, BEHAVE, BEHAVE, BEHAVE. If you cannot, LEARN HOW TO BEHAVE. UPDATE based on their first reply: This reply of yours is a good one that we as a customer always appreciate. Why do you sometimes risk years of business with some of those rude reviews? I am increasing the rating from 1 to 3 since they responded here and also in my email. JUST TO MAKE IT CLEAR, I DO WANT to continue with the orders and I DO NOT HAVE a problem waiting. Truly, I got disappointed by seeing the negative reviews' replies. It is a difficult time and I do understand the delay but does it justify some of those replies? I hope your answer is not, too. Also, I would request you to disclose my position in the queue (definitely not here in public but either on the order confirmation page or in my email) if possible and the approximate number of items you are expecting in the next ETA (not the entire confirmed number). Kindly solve these queries and I will definitely put good words here and will increase the review to 5 stars. Hope you understand.

While I see what many people are complaining about, you have to approach your criticism from a different way. I was able to order a GPU from this site even though they were out of stock. However the downside of that is that you expect the package earlier than later, which is not the case with this website. And I will make it clear, that that is completely fine. That being said, I wish they would give you and estimated time until arrival instead of their “ETA” which ends up being very inaccurate. A nice thing is that they have decent customer service. I sent and email to them regarding my order number and got a response within a couple hours. They also allow you to cancel an order if you pre order it which can come in handy for what I suggest you use this website for. I’ve seen responses to some people’s complaints. And I get where they are coming from, however I think they do need to address that whatever manufacturer they have is unreliable. Yes, it says that the “ETA” is not always right, but that doesn’t mean you make loopholes so that you can delay things even more. So yes, they do say that it might take more time, but I still think that area lacks in customer service because of how unreliable their estimated time is. That being said, just be patient and you’ll be fine. Right now, I have pre ordered an RTX 2060, it’s “ETA” is somewhere around 3 weeks I believe. What I would suggest you do, is pre order from this website, and if you find a good deal on another website, snipe it and just cancel your order from ShopBLT. It’s as easy as that. Sign up for email notifications from Newegg and B&H so that you can immediately buy there. Overall, this website is reliable, but just about what I expected from a not as well known retailer. And that’s completely ok!! If you don’t want to worry about time, I would not recommend this place. If you don’t care, then I would highly recommend!

Pro: Prices are fair on items offered through this distributor and doesn't have the typical price gouging seen on other sites. Cons: Very slow to get stock on high demand items. Original order date 6/4/20, original estimated restock 06/14/20. Changed estimated restock 06/19/20, actual ship date 06/27/20. Very slow RMA process if choosing 'Hold until defective item received' RMA opened 07/2/20, shipped 07/3/20, verified received 07/08/20. Told I must wait a full 15 days from date received to see any status update on RMA when contacted on 07/16/20. RMA Status page does not track date defective item received, date defective item catalogued, or give reason why full 15 days must be waited on. RMA status page does not track if they have held any received stock so it can be sent out immediately upon being notified they received the defective item in their catalogue. Changes I would like to see that would improve rating: 1. Update RMA process to include why it is necessary to wait the full 15 days before a replacement will be sent out on received defective items. 2. Change RMA status page to include date defective item is received, to be updated within 1 day of verified receiving via UPS tracking number. 3. Change RMA status page to include if replacement stock is being held to send out immediately upon verified receiving of defective item in catalogue to remove further delays in the process. Reason: Due to a defective motherboard I got, I ended up having to RMA my CPU as well through the manufacture since by the time I got the motherboard I was past the distributors 30 day policy. I sent both items to each location on the same day and they had to travel the same distance, were received at each location on the same day. In less than 10 days I have my replacement CPU, was updated each step of the way of when the got the part, when they were done verifying it was still covered under warranty, and when they shipped it. In the case of the defective motherboard I had to contact BLTShop customer care to get an update only to get a confusing response saying they hadn't had verified receipt of the defective item yet. Then after a second email with the tracking information showing they had received it that I had to wait the full 15 days before I would see any status update. They also couldn't tell me if they held onto one from available stock they received since RMA was opened, or answer if I would be waiting longer after the 15 day wait meaning this entire process will take nearly 3 months or longer from the date I initially order it, got a defective item, returned, and get a replacement back. While I am happy with the pricing, the overall speed in which their process works, and accuracy of process is less than satisfactory and could use improvement. In response to below: "For clarity, it isn't 15 days and isn't a required wait period. It can take -up to- 15 business days......during this pandemic." Your being compared to similar industry distributors I have dealt with during this pandemic. Out of all parts I have ordered to include Ram, CPU (High Demand item), Case, Power Supply (very high demand item), Mother board (Very High Demand item), Graphics card (Very High Demand Item), NVMe, SSD, and HDD storage your company has taken exponentially longer to get parts from. In fact, parts from only you has taken 2-3 times longer than other distributors of similar parts. Therefor this is a fair review comparison. Additionally, other reviews have verified that you have had this slower than average processing/shipping as far back as 2015, so again is a fair comparison for review rating. "This is always the case and does reflect exactly that with ...... inventory arrives. " This did not address the problem with which I brought up. The issue is, that this process states I must wait until you have verified the Hold replacement is back in inventory and catalogue before you will physically hold the replacement stock -and- will result in a further delay should this not occur by the time the next stock is depleted meaning additional wait period. It is far more effective to hold the replacement part pending your review to shorten the process. If found not to meet requirements then that item can be reversed to other orders for same item. Final response: "Untrue. This site is replete with people praising our fast processing." This site, possibly, but this is not the only review site. Much like shopping around is important, getting reviews from multiple sources is as well, but this is now splitting hairs. "Yes, it did. What you're stating is inaccurate and confusing." According to what I said and your response is how it was interpreted. Again, your status page does not accurately show this. Also I did contact you prior to this review via email. This review is based on that interaction.