Ab733
Better places to order PC parts
Order delayed multiple times. Days before second delay my order was estimated as arriving 2 weeks before the website claimed other orders were arriving at the same location. Only a small handful of the same preorders were placed after I had placed mine and all were at the only location with any available preorders left. Once my second estimate passed the new estimate changed to the same estimate 2 week later estimate displayed on the website. Not happy with this type of inaccuracy nor with customer services response to negative feedback, which is basically to pass the buck on to the manufacturers, carriers and consumers. Having hard to obtain products, estimated delivery dates and preorder numbers available seemed like a positive but doesn't appear to mean much to the consumer as delays can be weeks at a time or longer and might not even reflect the more current information displayed on the websites product page. Edit 09/27:. Ordered delayed several more times, thousands of extra per order slots made available in that time. Earliest ETA is October. Twice updates in September claimed an earlier date followed by a later date. Let's see if we can make it 6 months Update: 11/13/20. Here we are. Almost 6 months later and this product is still being left up for preorder. You have to wonder at which point they'd decide to at least stop posting the clearly inaccurate estimates on this particular product. Sarcasm from customer service is also why this review will stay as 1 star. Some of the replies to other customers are downright atrocious and they report any negative comments which takes weeks to get reapproved by trust pilot if at all. Edit2 11/13/2020. As stated shopblt reports any negative comments and did it to mine now for a second time despite it not containing anything that breaks the rules. This product has been listed for almost 6 months and delayed at least a dozen times or more, in this time shopblt has actually opened MORE preorders despite the fact that no products were ever shipped.
Response from ShopBLT.comNov 13, 2020
11/13/20 4:51 PM - Of course the product is still up for pre-order. Why wouldn't it be? Orders are being filled and shipping. Again, you're complaining about estimates provided by a manufacturer. We have no control over those. You sound as if you want us to fabricate ETAs rather than pass on what manufacturers provide to us. Sorry, but we don't do that. We convey what we're told, and there's nothing atrocious about replying with facts to folks who blame us for manufacturers' delays. If we're wrong or treated a customer outside of the Terms of Sale we presented, we'll make it right, and always do. However, blaming us for missed ETAs is, once again, something well beyond our control and the control of any reseller, and is something we have to respond to, as statements such as yours are just plain inaccurate. 11/13/20 3:36 PM - As is noted on every single page of our site, and in the availability section, and in the Terms of Sale, and directly above the Place Order button, and in your order confirmation, and in every single e-mail we sent you, ETAs are not guaranteed arrival dates. They are provided to us by the manufacturers and suppliers we purchase from. We have zero control over those dates. It's the only information we have for items that aren't currently in stock. 7/8/20 3:41 PM - Not sure how replying to your review is cooking reviews?? We're sorry you can't accept that manufacturers provide ETAs and we have no control over them. Other reviewers here seem to fully understand what they are. Maybe you should read those reviews, as we've explained what ETAs are repeatedly here, as we did on the site before you ordered, but you still have a problem with them. There's not much we can say that's going to please you, so this will be the end of our replies. 7/8/20 2:21 PM - Updated response as reviewer changed the bulk of his review. We're unclear on how providing dates that manufacturers provide to us is a marketing gimmick, or us making estimates. It's neither. It's just as stated on the site, repeatedly, which we've already addressed. The dates are the only information we have for items not currently in stock. If we provided nothing, we would spend all day answering e-mails and phone calls of "when are you going to get it?" We're sorry that you either missed (in all the areas cited below) or apparently did not understand that the dates are subject to change. Again, we do our jobs correctly. We aren't the manufacturers who make the products and provide dates. Original Response: Firstly, you were informed the following business day when an ETA had elapsed, every single time. That is not, in any stretch of the imagination, a failure to inform you of a delay. Regarding ETAs, as is noted on every single page of our site, and in the availability section, and in the Terms of Sale, and directly above the Place Order button, and in your order confirmation, and in every single e-mail we sent you, ETAs are not guaranteed arrival dates. They are provided to us by the manufacturers and suppliers we purchase from. We have zero control over those dates. It's the only information we have for items that aren't currently in stock. You're trying to paint an inaccurate picture here, that we relish managing thousands of pre-orders, and love to string people along for -- we're not sure what purpose -- to aggravate people? Nothing could be further from the truth. Nothing would please us more than for every manufacturer to meet every ETA they provide and for us to fill every pre-order. Unfortunately, we don't make the items, and must rely on manufacturers do do their job. We do our jobs correctly, however, despite your claims.