Established in 1991, Bottom Line Telecommunications is a global product and solution provider. We service everyone, from the US government to the consumer, with clients in 123 countries around the world. We offer state of the art products including wireless solutions, mobility needs, servers, networking equipment, printers, telephony, consumer electronics, small appliances, and over 400,000 related items and solutions from major manufacturers around the world. Our clients enjoy a level of service unparalleled in the industry, including same day order processing, timely delivery, and a caring, knowledgeable, and attentive staff. Computers, peripherals, hardware, software, consumer electronics, appliances, and more. Free shipping on orders of $10 or more!
ShopBLT.com (shopblt.com) has 488 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
shopblt.com
Category
Computers & Phones
Location
Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Competitive pricing, quick response from customer service. Took 1 star off, just for the reason that there is no actual ETA or update until the MFG ships the item.
Response from ShopBLT.comJul 28, 2020
Thank you for your business and great review! We're not sure what you mean, though, by "no actual ETA or update".
We provide the ETAs the manufacturers provide to us. If an ETA is missed, we request an update and provide that information to customers when it's provided to us. If we don't receive an update within one a few days, we ask again. If we still haven't received an update in a week, we ask again, and let you know that we haven't forgotten about your order, and we repeat this process until we have an update. Manufacturers shipping items doesn't figure in to when we provide updates to customers. When a pre-ordered item arrives into stock, we process the order and notify customers immediately.
Hopefully, that better explains the process. Thank you for your business and we hope to serve you again!
KS
Keith S.
I had ordered from another vendor that…
I had ordered from another vendor that was listing about 10% cheaper but never shipped. So after 6 wks I reported to my CC bank and found the item with this seller. What a dramatic difference! I got updates on each step they were taking and I had my item in 3 business days!! A cheaper price is meaningless if you can't deliver. But BLT delivers!
Response from ShopBLT.comJul 27, 2020
❤️ Thank you for your business and we hope to serve you again!
GL
Glenn
I back ordered a Corsair SF750 Platinum…
I back ordered a Corsair SF750 Platinum for a discounted price vs. hundreds over retail like all the big name sites (Amazon, NewEgg, etc). I had to wait a few months, but ShopBLT kept me informed at every step. Their prices are fair and customer service is superior. I prefer to wait and get a better price from a trusted retailer. I recommend ShopBLT. Six stars for sure!
Response from ShopBLT.comJul 22, 2020
❤️ Thank you for your business and we hope to serve you again!
NI
Nicholas
Had to cancel(read) but amazing communication!
I was skeptical about using this website at first due to the old fashioned look. I came over to this website and read good reviews about it so I made a purchase. My item was currently out of stock(i9-10900k). If you read, you should have known this. I could check back at their “real time availability” section whenever I wanted and it would give me a breakdown of when the ETA was. I was very pleased with the service and the way the company set-up preorders. Although the website was great so far, I did have to end up cancelling my order. My part got pushed back too far and I found my part available for next day shipping from another vendor(not their fault AT ALL. This is Intel’s problem and I don’t see a reason to take off a star from this company’s review). I would 100% recommended this company for the service/communication and for the prices. I found my part for extremely cheap! I really wish I could have received the part from them to make this review perfect but you can’t help Intel when it comes to getting products out fast enough. This was definitely a great experience and I will definitely use this vendor again. That being said, please read before you buy because I know some people will complain about ETA’S. It is not their fault so just read!
Response from ShopBLT.comJul 19, 2020
Thank you! We're sorry Intel is terrible at providing more accurate information. They really are the worst manufacturer we deal with. We plan on bringing this situation up the ladder this week, as we're very tired of them constantly raising and crushing our customers' expectations with their ETAs. But, as you so clearly and accurately noted, it is beyond our control. Thank you for your understanding and we look forward to serving you again!
DO
Donald
Fair pricing, Slow shipper, very very slow RMA
Pro: Prices are fair on items offered through this distributor and doesn't have the typical price gouging seen on other sites.
Cons: Very slow to get stock on high demand items. Original order date 6/4/20, original estimated restock 06/14/20. Changed estimated restock 06/19/20, actual ship date 06/27/20.
Very slow RMA process if choosing 'Hold until defective item received'
RMA opened 07/2/20, shipped 07/3/20, verified received 07/08/20. Told I must wait a full 15 days from date received to see any status update on RMA when contacted on 07/16/20.
RMA Status page does not track date defective item received, date defective item catalogued, or give reason why full 15 days must be waited on.
RMA status page does not track if they have held any received stock so it can be sent out immediately upon being notified they received the defective item in their catalogue.
Changes I would like to see that would improve rating:
1. Update RMA process to include why it is necessary to wait the full 15 days before a replacement will be sent out on received defective items.
2. Change RMA status page to include date defective item is received, to be updated within 1 day of verified receiving via UPS tracking number.
3. Change RMA status page to include if replacement stock is being held to send out immediately upon verified receiving of defective item in catalogue to remove further delays in the process.
Reason:
Due to a defective motherboard I got, I ended up having to RMA my CPU as well through the manufacture since by the time I got the motherboard I was past the distributors 30 day policy. I sent both items to each location on the same day and they had to travel the same distance, were received at each location on the same day. In less than 10 days I have my replacement CPU, was updated each step of the way of when the got the part, when they were done verifying it was still covered under warranty, and when they shipped it.
In the case of the defective motherboard I had to contact BLTShop customer care to get an update only to get a confusing response saying they hadn't had verified receipt of the defective item yet. Then after a second email with the tracking information showing they had received it that I had to wait the full 15 days before I would see any status update. They also couldn't tell me if they held onto one from available stock they received since RMA was opened, or answer if I would be waiting longer after the 15 day wait meaning this entire process will take nearly 3 months or longer from the date I initially order it, got a defective item, returned, and get a replacement back.
While I am happy with the pricing, the overall speed in which their process works, and accuracy of process is less than satisfactory and could use improvement.
In response to below:
"For clarity, it isn't 15 days and isn't a required wait period. It can take -up to- 15 business days......during this pandemic."
Your being compared to similar industry distributors I have dealt with during this pandemic. Out of all parts I have ordered to include Ram, CPU (High Demand item), Case, Power Supply (very high demand item), Mother board (Very High Demand item), Graphics card (Very High Demand Item), NVMe, SSD, and HDD storage your company has taken exponentially longer to get parts from. In fact, parts from only you has taken 2-3 times longer than other distributors of similar parts. Therefor this is a fair review comparison. Additionally, other reviews have verified that you have had this slower than average processing/shipping as far back as 2015, so again is a fair comparison for review rating.
"This is always the case and does reflect exactly that with ...... inventory arrives. "
This did not address the problem with which I brought up. The issue is, that this process states I must wait until you have verified the Hold replacement is back in inventory and catalogue before you will physically hold the replacement stock -and- will result in a further delay should this not occur by the time the next stock is depleted meaning additional wait period. It is far more effective to hold the replacement part pending your review to shorten the process. If found not to meet requirements then that item can be reversed to other orders for same item.
Final response:
"Untrue. This site is replete with people praising our fast processing."
This site, possibly, but this is not the only review site. Much like shopping around is important, getting reviews from multiple sources is as well, but this is now splitting hairs.
"Yes, it did. What you're stating is inaccurate and confusing."
According to what I said and your response is how it was interpreted. Again, your status page does not accurately show this.
Also I did contact you prior to this review via email. This review is based on that interaction.
Response from ShopBLT.comJul 19, 2020
7/19/20 - Final Response:
"This site, possibly, but this is not the only review site."
True, but it's the most reliable review site and the only one that doesn't gouge resellers for the privilege of actually interacting with customers and replying to reviews. You won't get this level of interaction with us on any other site as we don't participate elsewhere as a result. As we said, most people who do complain about delays are complaining about things we can't control. Your complaint about returns processing speed during a pandemic is unique.
" It is far more effective to hold the replacement part pending your review to shorten the process." and " Again, your status page does not accurately show this."
We're not sure how else to state this. That is what we do, and it is reflected on the RMA status page with the words "In stock Yes / No" on the replacement line item. We don't know of any other way to clearly state if the item is in stock or not on the order. Yes and no seems about as clear as it gets. We have made other changes, already, based on your dissatisfaction with a timeline of when a returned item is received at the warehouse. That is shown on the RMA status page for you, and everyone else, now.
"Also I did contact you prior to this review via email. "
Okay? We reply to every e-mail, so we're sorry if that reply wasn't clear enough to you. Hopefully, you have a better understanding now.
Lastly, due to your dissatisfaction, we will see if it's possible to speed up the process for defective returns / exchanges. We have had people try to scam us by returning something completely different than what they purchased, but those cases are very few and far between. Therefore, it may be possible, for defective items only, to ship the replacement item (if in stock and allocated to the replacement item as reflected by "In Stock Yes / No"on the RMA status page) immediately upon receipt of the defective unit. In your case, that is what we'll do to try and make your experience a better one.
===
7/19/20 - "Additionally, other reviews have verified that you have had this slower than average processing/shipping as far back as 2015, so again is a fair comparison for review rating."
Untrue. This site is replete with people praising our fast processing. We process in stock orders and ship them the same business day they're placed. This includes pre-orders when they arrive into inventory. You're criticizing us for out of stock items over which we have no control. Again, we are not a manufacturer, and have no control over a manufacturer's processes, delays, and ETAs.
"This did not address the problem with which I brought up. "
Yes, it did. What you're stating is inaccurate and confusing. When inventory arrives it is held for your replacement. We're not sure what else you're trying to state. There's no additional delays to allocate inventory to a hold replacement when it arrives.
It would've been nice if you'd given us a little credit for implementing your request to show when the return has arrived at the warehouse, and within 24 hours of you making this request on a 3rd party review site no less -- but folks can see that right here in our response.
If you need further assistance, please contact us using the "Contact us about this order" button, displayed near the bottom of your order and RMA status pages.
===
7/18/20 - Prior response:
"Cons: Very slow to get stock on high demand items. "
We're not a manufacturer and we have no control over the manufacturing process. You ordered during a pandemic which is affecting most manufacturers and causing massive delays. We can only rely on, and relay, the information we're provided at the time it is provided to us, and we do our best to keep you as informed as we are.
"Very slow RMA process if choosing 'Hold until defective item received'."
The entire industry is struggling to cope with the sheer volume of sales and returns, which has spiked exponentially during the pandemic. This is why advance replacement is an option, to ensure you get the item as quickly as possible.
Changes you'd like to see:
1) "why it is necessary to wait the full 15 days"
For clarity, it isn't 15 days and isn't a required wait period. It can take -up to- 15 business days. It's an estimate only, and usually things are handled within a few days of receipt -- but things aren't usual right now, so it could take that long to process. If you don't want to wait, "Advance Replacement" is an option. Otherwise, it takes time for the returns warehouse to process the sheer volume of packages they're dealing with right now, during this pandemic.
2) "include date defective item is received"
Typically, if we're provided with a tracking number, or if we're paying for the item to be returned and already know it, we include that on the line item for the item being returned, which appears as a tracking link. That leads to the carrier's website showing you tracking so you know when the item was received. If that's not showing up, then it's an error on the coding team's part, and we'll have that looked at to make sure it's properly populating.
We do keep, internally, a log of when the item was delivered to the warehouse, and we don't disagree that it may be helpful to include that on the status page. In any case, it wouldn't affect the time it takes to physically get to the package once returned, inspect it, and check it back into inventory.
3) "Change RMA status page to include if replacement stock is being held"
This is always the case and does reflect exactly that with "In Stock: Yes / No", on the line item. If not in stock, an ETA is listed on the replacement item if available . Hold replacement items are treated just like any other order's items, except, they jump to the front of the line when inventory arrives.
Regarding your interaction with us, we apologize if the information seemed confusing. Hopefully, you have a better understanding of the process now. We'll endeavor to make it as clear as possible going forward. Thank you for your business and feedback.
GG
Geoffrey Gerard B.
Lower price than Amazon
Lower price than Amazon. Product arrived as expected, and worked as expected.
HO
HOiYA
Inexcusable Shipping Experience
I ordered a computer motherboard and it was shipped without an outer box! And the mobo box itself was not sealed. Who knows if the mobo fell out during transports. While the prices are cheaper than others, the way they handle shipping makes any purchase RISKY! I would not deal with this vendor again because of this.
-- 07/14/2020 UPDATE --
Since posting my initial review, ShopBLT has reached out numerous times and have really tried to resolve the issue. They have reached out to the ASUS to see if they can drop ship me a new mobo directly. Still waiting on some system parts to test out the initial mobo.
Response from ShopBLT.comJul 8, 2020
Hi Steve. You reported this issue to us last week and we did bring it to the warehouse. It's possible that the outer box was destroyed and the label and packing slip moved to the motherboard box by the carrier. We've seen it happen before. Carriers, unfortunately, do have accidents and boxes do get destroyed. Whether that happened here or not, we're not sure. In any event, we are working with the warehouse for this particular item to ensure it is always double boxed, as are the majority of shipments from our company. Typically, only very large items that come prepackaged from manufacturers are shipped in manufacturer's containers.
We see that you haven't requested an RMA to return the item and get a replacement shipped. If you'd like to do that, we're more than willing to do so. Just visit the site and click the Returns / Exchanges link on the left navigation panel. Thank you for your business and feedback.
MP
Mihir P.
Five Stars!!
The retro online store front has a quaint late 90s feel, but everything from ordering, to payment and delivery was spot on! Great communication, too and I got what I needed at the best possible price -- it does pay to look outside of Ama$0n once in a while :)
Response from ShopBLT.comAug 17, 2020
❤️ Thank you for your business and we hope to serve you again!
