Christina B.
If I could give zero stars I would…
If I could give zero stars I would order place December 3rd. Kept getting a delay. Still have not received my item and still have not received any update. I've reached out through UPS and through Abunda customer service, and nothing is resolved. They are taking the payment and yet I still have no product. I ordered the Xtool M1 10w pro package. I even let them know that if they cancel this order I would like to reorder it if I can get it guaranteed to be shipped and make it and I have heard nothing
Response from AbundaJan 9, 2023
Dear Christina, We deeply apologize for the delay with your order and for any frustration and inconvenience this may have caused. We understand how important it is to receive your purchase in a timely manner, and we sincerely regret that we have not met your expectations. The delay was likely due to the high demand during the holiday season. We want to assure you that your order is being held for pickup per your request at UPS. Please ensure that you have made arrangements to pick up the package from the designated location. If you have not received your order yet, please provide us with your order number so that we can look into this further for you. We hope that you have a happy new year. If you have any further questions or concerns, please don't hesitate to reach out to us via our website chat or email at [email protected]. Best regards, The Abunda Team