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Shop2Ship (shop2ship.com) has 162 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Dmitry B.
Great, fast and professional service. Tried other similar companies but Shop2Ship is defenitely the best one.
Response from Shop2ShipMar 9, 2021
Dear Dmitry, Thank you for your review, we appreciate your business with us. Kind regards, The Shop2Ship Team.
William Stupples B.
I am so very pleased with Shop 2 Ship having used them now a few times my last shipment was a consolidation and was perfect Thank you Shop 2 Ship for your Excellent Service there are two more Packages on the way to you 👍👍👍
Response from Shop2ShipMar 9, 2021
Dear William, Thank you for your review, we appreciate your business with us. Kind regards, The Shop2Ship Team.
Borro H.
One of the worst forwarders I ever dealt with. Their cost of shipping is much higher than any others. A lot of hidden fees, bad customer service, constant follow-ups on the same issue, not updating tracking numbers properly, etc. To top all that, they lost one of my packages for months and I asked several times to look for it yet they confirmed many times they don't have it. After many months passed, they emailed saying they found it! Asked them to forward to another US forwarder address as a curtesy for their mistake but they ignored since then.
Andrey
Support service ( live chat) is not working. No reply for numerous requests via live chat or “ leave us a message and we will revert to you...”
Michael N.
As someone outside the US I would like a payment method for goods that can use the warehouse address as a valid US address. I am not aware of this facility that other shippers use.
Response from Shop2ShipMar 9, 2021
Dear Michael, Thank you for your review, we appreciate your business with us. Kind regards, The Shop2Ship Team.
Dina A.
It’s a bad company, terrible communication, horrible response , they’re losers in everything, the worst company I had ever dealing with
Response from Shop2ShipMar 9, 2021
Dear Dina, Thanks for your review, we are sorry to read of your experience, could you please send us an email at [email protected] to understand what went wrong? Thanks in advance, The Shop2Ship Team
VIVIANE F.
I had a terrible experience. Not only my package arrived late, that i also had to pay twice - one for the package and another one in my country. When I asked for help the website refused to send it back, even paying a bit more. Never again.
Andrew D.
Only giving a 3 star as the service has been slower than usual. Will give the benefit of the doubt as I understand they are in the process of moving to a new location. Normally I find the service exceptional, which is why I won't give less than a 3 star this time. Hopefully after the move the service will be fast again.
