Shop2ShipReviews of shop2ship.com

I am sorry... I cannot order for financial reasons...

Not visible enough! I love the concept of Shop2Ship but your services / offerings are not visible enough. What indeed is the your offerings for the on B2B or B2C level? In South Africa you are competing with takealot. How do you differentiate from others who are offering similar services?

Good value service but i find shipping rates to be too expensive and shipping limited only to Fedex international, provide more options. Shop2ship is prompt in responding to email queries, which is great. However there are some repetitive issues, like USPS keep marking parcels delivered 1-2 weeks before shop2ship ever confirm receipt of the items, this issue needs to be urgently addressed. Despite repeated attempts to talk to someone on Shop2ship's listed phone number it always rings without an answer, no idea why list a telephone number if no one ever answers!!

And here is why The Pros: Works well, nothing gets lost, good documentation of incoming parcels, good web interface, efficient removing of excessive packing material The Cons: Sometimes removing of too much packaging material, had small items rolling around. Every time they forget to remove an invoice, but charge for the service, one day I will have a big problem at customs clearance. Main reason why I’m looking for an alternative for my next shipments. 1 Star only for customer service, it is nonexistent. Tried for weeks to call them, wrote emails, used contact form, Messenger in Facebook, texted them, never got any response.

One of the shipments from Miami arrived broken inside due to badly repackaged content by Shop2Ship. This meant I waisted ~$60 on the product and $60 on shipping as I had to do it twice.

Support service ( live chat) is not working. No reply for numerous requests via live chat or “ leave us a message and we will revert to you...”

As someone outside the US I would like a payment method for goods that can use the warehouse address as a valid US address. I am not aware of this facility that other shippers use.

Only giving a 3 star as the service has been slower than usual. Will give the benefit of the doubt as I understand they are in the process of moving to a new location. Normally I find the service exceptional, which is why I won't give less than a 3 star this time. Hopefully after the move the service will be fast again.