X-RaypadReviews of shop.x-raypad.com

Response from X-RaypadOct 13, 2026

Hi Javice, I'm really sorry about this. Receiving an empty box and then getting ignored by support is absolutely terrible. You are also completely right to call out our old website policy—putting the risk of lost packages on the customer is not okay, and we've since changed this to take full responsibility for lost orders. We've also overhauled our packaging so items are properly secured. I know this is a very late reply, but I sincerely apologize for failing you here.

Response from X-RaypadOct 13, 2026

Hi Caleb, thanks for the review and for coming back for round two! Awesome to hear the Aqua Control Pro Mid and the accessories hit the mark for you. We do try to pack things carefully so they survive the trip, so it's great to know you noticed. Appreciate the recommendation!

Response from X-RaypadOct 13, 2026

Hi Areb, I'm really sorry about this. Getting an empty, damaged package and then getting ignored by support even after you sent photos is completely unacceptable. You are absolutely right—we should have refunded or replaced it immediately. We've since overhauled our claims process so support acts much faster, and we now take full responsibility for lost or damaged packages. I know this is a very late reply, but I sincerely apologize for failing you here.

Response from X-RaypadOct 13, 2026

Hi Tiffany, I am truly sorry about this. You are completely right—receiving the wrong size, dealing with unprofessional support, and having to escalate to PayPal is a massive failure on our part. We fully accept PayPal's decision and take complete responsibility for the refund. Since then, we have completely overhauled our quality control to ensure sizes are accurate, and retrained our support team to treat every customer with respect. I know this is a very late reply and that you won't be coming back, but I sincerely apologize for how we treated you.

Response from X-RaypadOct 13, 2026

Hi Aya, thanks for the great review! Getting a custom pad from China to Germany in under a week is awesome to hear. Really glad the Aqua Control 2 is working out for your fast-paced games, and that the print came out exactly how you wanted. Enjoy it!

Response from X-RaypadOct 13, 2026

Hi Marlo, thanks for the kind words! Love hearing that your custom Thor mat is still holding up perfectly after a couple of years. We always try to make sure you're 100% happy with the design before we print it, so I'm really glad our team could do that for you. Enjoy it!

Response from X-RaypadOct 13, 2026

Hi Mihail, I'm really sorry about this. Waiting 3 months, having your order returned to the warehouse, and getting nothing but empty promises from support instead of a working tracking number is completely unacceptable. We dropped the ball entirely on this one. We've since fixed our logistics and support processes to ensure replacements are actually shipped and tracked properly. I know this is a very late reply, but I sincerely apologize for wasting so much of your time.

Response from X-RaypadOct 13, 2026

Hi Dominik, thanks for the 10/10! Awesome to hear the Aqua Control Plus is still going strong after 4 months. Appreciate it!