X-RaypadReviews of shop.x-raypad.com

10/12/26 Company responded. In the end I was made whole but I have not verified with receipts regarding the NOD GP order. They had informed via twitter inquiry they would be ready to ship on June 22 from a us xraypad site tho pre order was never explicitly written. Customer Service is still a 10/100 experience that made me have to go up to there ear and constantly grab it with explicit demands. I had to threaten legal action, federal law options or more. I have not been made whole as I wrote off the custom pads as a complete waste of money. Its not fair to use a competitors product to compare but WLmouse and Talongames soft pads are accurately marketed, have high color vibrancy and extreme resolution. Beyond being competent in there surface. This does not change my view or, or original review. You can do better. A mess is a understatement. I did not have to be accounting, investigator and collections for something that could’ve been handled. Oh and to top it all off they lost the returned package. So yeah. Joke of a company. Joke of customer service. I placed an order june 23. Its July 28 and only now did they ship there crap product after threatening and demanding cancellation. Package had not been dropped off to usps since june 24th. Yet they claimed they failed to intercept. I had also ordered 2 mousepads before and got sandpaper hard cloths. Not soft base, garbage printing quality that the original press had more color and the surface was terrible. My image came out washed out and dull because they didn’t use my updated image with better colors. The icing on the cake is telling me if A package they sent to san diego was far from me if I am residing in Denver?!??!?? They also told me to ship it via the same method after charging a 1/3 of the items value in shipping. Beginning to ship out a month late and thinking I was trying to return scam?? Are you a joke of a company?

Ordered a custom mousepad and it arrived 3 weeks later. Had to send about 20 follow up emails to get the image cropped correctly. The customer service rep didn't seem to understand english very well. Mat appears to be good quality, but don't even bother using an image with a black background. It honestly appears to have an ugly yellow tint to it. Would not recommend for the price!

Refused to send shipment to military base. I’ve ordered hundreds of things directly from China through every type of carrier. Refused to send small pieces of plastic being shipped for $10 a piece. This is actually a company policy and legitimately is concerning. This is the only Chinese company that does this that I’ve come across and I order many things directly to my address on a military base. Refusing to send order says I’ll send a refund eventually. After ignoring me and not shipping for over a month. This would be one star if I could.

I bought a custom mouse pad and some mouse switches, they never arrived but an empty box and the customer support never responded, that's why they have written on their website "they don't take responsibility for the orders if they get lost". Instead of the content of the box being hidden away into another box or wrapped in a though paper. DO NOT buy from these people i would not recommend them

Ordered a pair of mouse skates, the package arrived at the local delivery warehouse empty and damaged, sent them photos and proof and spoke to the support for many days, no refunds or replacement. I wouldn't imagine shopping for bigger stuff if this is the experience buying a 10 dollar mouse skates

I did not receive what I ordered and paid for, the mouse pad did not match the measurements provided and the response from the seller has been extremely disrespectful and unprofessional. I strongly discourage buying from this seller. I have now had to submit a dispute with PayPal and escalate that dispute. Update: PayPal completed their investigation and decided the case in my favour and credited the full disputed transaction amount. Let this be your warning not to waste your money on this business. Their customer service is atrocious and their product cheap and nasty.

I read very good reviews about a particulate mousepad on their website (Aqua Control+) so I decided to order one to try out (I live in Germany). After a month of waiting I was notified that my order was "returned to the overseas warehouse" and they will "arrange a reassignment as soon as possible." Time passed and I never received a new tracking number or e-mail, the old tracking number was also dead. I contacted them to ask about my mousepad and they assured me it will be re-shipped in no time. After another 2 weeks of nothing I contacted them again and they told me the same thing. It has now been 3 full months and more than 5 e-mails since I originally made my order and I still haven't received nothing. I'd strongly advise you to stay away from them and just order a mousepad from a reputable european/american website.