Western DigitalReviews of shop.westerndigital.com

I ordered a beautiful hard drive aesthetically, but it stopped working after 5 minutes. The button to generate a return label doesn't work on the website. The helpline doesn't even have a dialling tone. The email doesn't reply. Their instagram also ignored my message. I don't know how to get my money back. This is a big company and they behave like some dodgy plumbers on crimewatch. If you want to experience the worst customer service of my life, then buy one of their products from the website.

I was planning to make a purchase from them until I saw the reviews, thank God I came here first before making a purchase. For advice just use Amazon because they have better products for the same price or even less

Impossible to claim the warranty for a bad ssd borderline fraud, support is completely useless and either redirects you to someone who redirects you or says to contact uk support which always sends you to us support

Taken money has not delivered impossible to contact.

Ordered an ssd from their UK website only to find it actually comes from the Netherlands. Delivery was with UPS who, after 2 weeks of incorrect tracking thinks they have lost it. Tried contacting WD but they don't answer the customer service phone number given out on their website. UPS are terrible but my purchase contract was with WD who won't even answer my calls. Used to be a good company, now gone to ruin.

Ordered item not arrived. order number 04425460 Tracking Id :SHID028SJ4 which comes back as invalid. I need a tracking id to find out what the issue is. I imagine it is lost with UPS I want a refund. very disappointed. Reading similar reviews, very worried. They seem to take cash and give false tracking id and disappear with your money. Please tell me how I can contact about non delivery.

I placed an order on 28/11/20 for a SSD Hard Drive directly through Western Digital. The order was placed on back order and shipped 28/12/20 via UPS delivery from Holland to UK. It took 24 hour to enter the country but the first attempt to deliver was around a week later. UPS state on their website they attempt delivery on 3 occasions. The tracking showed 2 delivery attempts with the parcel marked as retuning to sender. When checking my CCTV only one attempt was made by someone not in uniform and not driving a UPS van. This van was a old blue van with only one working brake light. I enquired with UPS and was told the delivery was outsourced and that they could not track the item. I asked about the number of delivery attempts and was told it was 2. Asked why their website states 3 and no reply. I was informed I had to make a claim for loss or contact the seller. Western Digital support was extremely poor. No response to emails and closing the incident without updating me. I was called by a representative from Greece on 31/12/20 and told I would get my item even though the price had now gone up. I was also told compensation would be discussed with a supervisor. I was told there was difficulty sending items to the UK because of the festive holidays and issues around Brexit. I waited patiently and on 12/01/21 I was refunded without any further update. Very poor from Western Digital. I work in an organization that supports over 2,000 computer devices and will no longer give them custom. To say Brexit is the problem well I’ve received to packages from France without any similar issue.

Appalling customer service. I cancelled an order 2 weeks before they shipped as they had delays. They still shipped and have me wait for refund. Truly appalling.