MandarinaduckReviews of shop.mandarinaduck.com

As I have purchased from MD before, I had asked for a purse and wallet for a gift, last Xmas 2024. Well, my husband had purchased 2 of the same, exact wallets by mistake. We had gone out of town for the holidays, and by the time we got back, apparently we had missed their 14-day return policy. Just a question, but who has a 2-week policy like that?? It took me a couple of days to call them, about two tries each day. I realize I’m calling Italy, and that it’s a different time zone, but NO ONE answers the phone, so the whole time I’m thinking I’m on hold, after the prompts to push the right #, and instead I’m just sitting there. I *finally* get through to a “lovely” Italian woman, who was just a delight-I ask her about returning the wallet, and she proceeds to bark at me, that is not possible, you have missed the 14-day return window, thank you for calling MD. Wonderful. Fast forward to a couple of days ago-upon checking our Verizon bill, there are $10 worth of international call charges to, you guessed it, ITALY!!! And it lists it as a “landline” call. We haven’t had a landline for 15 years, like most people, so I was baffled. The fact that a supposed “luxury”, international company doesn’t have a toll-free number for out of the country customers, is UNbelievable. For that reason, for the nasty woman, and the crappy return policy, you guys have just lost a customer. Good job. Not worth it. And another thing: make your website a little more user-friendly. It’s annoying, and has glitches. Oh, and we got the $10 waived from our cell phone company.👍🏻

My review is about really old products I bought in the 1980s- and still use today. I have two duffle bags, one suitcase, a suit bag, a toiletry bag. All have seen hard use during travel, including being loaded with 40 kg of books when I moved as a student. The most used items, the duffle bags, have small wear and tear which doesn’t affect their usefulness. One duffle bag was repaired at very low cost about 25 years ago. Mind: all these items were bought in a genuine shop, and I saw and inspected them before purchase, so it is entirely possible that modern online shopping, especially if from discount websites, may not give you the same quality. But the items I bought- the oldest in 1985, the others in the following maybe five years- are of outstanding quality.

Mandarina Duck is a scam. It is not possible to return goods to them. We bought two travel bags - about 400 € total and advertised has having 4 wheels. When they arrived they had 2 wheels. We requested a return and got a return order no. but no shipping label and no adress to return to. Numerous calls have been made to get label and adress but they simply dont take the phone

Mia madre ha comprato una borsa nel loro store di Firenze, con un valore di oltre 200€, ma dopo poco meno di un anno questa ha iniziato a rovinarsi fino a formare dei segni sulla parte frontale. L’ho portata in negozio con lo scontrino, perché valida ancora di garanzia e mi hanno detto che è un problema di usura… una borsa da spalla usata pochissime volte per uscire e per metterci chiavi e portafoglio dentro, per poi poggiarla in casa su un attaccapanni si rovina incantevolmente ed addirittura con segni di usura!!!! Imbarazzanti, qualità pessima e inoltre non si degnano di trovare qualche soluzione e andare incontro al cliente. La prima ed anche l’ultima volta, SUPER SCONSIGLIATO

I ordered a bag and returned it, didn't receive a refund. Wrote to them twice, no response. No refund and no response. Scam.

Ho comperato un borsello uomo presso punto vendita. A parte una osservazione mandata alla casa madre alle quale nessuno si è degnato di rispondere, segnalo oggi rottura cerniera dopo un solo anno. Peraltro la cerniera si è sfilata dalla cucitura , segno di evidente causa all'origine, non per usura. Spero nella garanzia tramite punto vendita. Certo che ricomprerò cinese a basso prezzo.

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Se si potesse dare 0 come valutazione la darei volentieri. È passato un mese e nn siamo arrivati a nessuna conclusione, pessima qualità dei prodotti,assistenza zero,si parla con un calo center che trasmette al reparto competente che lavora solo tramite mail, non c'è nessun altro numero da poter chiamare. Azienda francamente che non so come faccia ad andare avanti.Se entro pochi gg non riceverò comunicazione alcuna io procederò legalmente perché non mi sembra corretto pagare una borsa una cifra,si rompe dopo neppure un anno ,e assistenza pari a zero.Non acquistate nulla da qst azienda il materiale fa veramente pena.