MandarinaduckReviews of shop.mandarinaduck.com

Ordered straight from their website. I purchased a small backpack for $ 136.00 and paid $ 20.00 shipping so $ 156.00 total. I just received a bill from Fedex for $44.96 on top of the $ 156.00 - so buyer beware in the US as was an unexpected surprise. I had already contacted them at an earlier date to find out the delivery date and got No answer - seems their Customer Service is MIA also.

DO NOT PURCHASE ANYTHING FROM THIS SCAM OF A COMPANY!!!! If we had read the reviews ahead of time we wouldn’t have either. Spent $600 on a large suitcase. Handle broke within 24 hours. Contacted customer service to request a comped replacement handle be shipped to us and didn’t hear anything for 7 weeks (had to follow up several times to get a response). They told us they wouldn’t be doing anything about it. They told us it’s the airline’s fault even though it broke walking up to our home (not on the plane). Even after sending photos of the broken handle and clarifying it did not break at the airport, they still refused to offer anything at all. This product is horrible and cheap, and the customer service is even worse. The owners of this company should be ashamed of themselves for screwing so many people over and not caring about their customers at all. This brand should be shut down asap so nobody else falls into their trap. No wonder we were the only people in the store when we purchased this POS! If I could leave negative 1,000 stars I would. RUN.

Poignée de bagage a main cassée au bout de 4 utilisations. Valise toujours sous garantie. Réponse du service commercial après 6 mois me disant qu'il s'agit d'usure normal et non inclus dans la garantie de 5 ans. Inadmissible pour une valise a 170 euros !

The customer service is one of the worst I've encountered. They speak horrible to customers and do not communicate. My order was late, I received zero communication and since it was my first ever order, I was sure it was a fraud.

very bad quality, bad leather, awfull design

Purchased several pieces in Taormina and also Spain. I thought it was unique and loved the vibrant colors. After two years, the small cosmetic bag (which I never check) started to split apart. To say that customer service is bad it is non-existent. I was extremely disappointed and would never recommend to anyone.

Extremely disappointing customer service. I ordered a bag and paid by credit card. A few days later, FedEx left the package at my doorstep in the morning while I was at work. By the time I returned home that evening, it was gone. In a building with around 70 residents, anyone could easily have taken it. Apparently, Mandarina Duck considers a delivery photo from the driver sufficient proof that the package was delivered. A signature upon delivery was not required. FedEx also claims that I explicitly agreed to this type of delivery — which is simply not true — and Mandarina Duck accepts this statement without question. As a result, I have paid for goods I never received. In addition, I have had to deal with wasted time and considerable frustration due to Mandarina Duck’s brief and unhelpful responses. The company should either work with a reliable delivery partner or require a signature upon delivery for prepaid orders. Based on this experience, I cannot recommend ordering from them.

Really awful customer service!!! I needed a bag with certain dimensions and I noticed that their wesite has sometimes WRONG DIMENSIONS. I contacted them directly and asked about this: how a 'large' bag could be even smaller than the 'medium' one? Well......they indeed acknowledged that their dimensions in the web are WRONG, but AFTER MONTHS AND SEVERAL EMAILS trying to get then information about their products and which ones could fit what I needed....here I am still. Basically their answer is: yes, our website is wrong, but you look yourself for the products and 'good luck' if you buy something wrong... I was client since long time ago and I thought this was a serious company....it is not. They treat their clients awfully, so NEVER AGAIN!