MandarinaduckReviews of shop.mandarinaduck.com

I placed an order with Mandarina Duck that was shipped via FedEx. The parcel was supposed to be delivered on August 28, but the tracking has not changed since August 26. I contacted Mandarina Duck several times because, as the sender, the company is in a much better position to investigate the situation directly with FedEx. Unfortunately, I still have not received any concrete information about the parcel’s current location or a new delivery date. FedEx has even closed the investigation despite the fact that the parcel has still not been delivered. I genuinely love the quality and design of Mandarina Duck products, which makes this experience even more disappointing. Poor after-sales service completely spoils the impression created by otherwise excellent products. A company’s responsibility toward its customer should not end as soon as the parcel is handed over to the courier. I am not asking for an immediate refund. I want the products I ordered to be located and delivered. I will gladly update this review as soon as the situation is resolved and my parcel is delivered.

Ordered straight from their website. I purchased a small backpack for $ 136.00 and paid $ 20.00 shipping so $ 156.00 total. I just received a bill from Fedex for $44.96 on top of the $ 156.00 - so buyer beware in the US as was an unexpected surprise. I had already contacted them at an earlier date to find out the delivery date and got No answer - seems their Customer Service is MIA also.

DO NOT PURCHASE ANYTHING FROM THIS SCAM OF A COMPANY!!!! If we had read the reviews ahead of time we wouldn’t have either. Spent $600 on a large suitcase. Handle broke within 24 hours. Contacted customer service to request a comped replacement handle be shipped to us and didn’t hear anything for 7 weeks (had to follow up several times to get a response). They told us they wouldn’t be doing anything about it. They told us it’s the airline’s fault even though it broke walking up to our home (not on the plane). Even after sending photos of the broken handle and clarifying it did not break at the airport, they still refused to offer anything at all. This product is horrible and cheap, and the customer service is even worse. The owners of this company should be ashamed of themselves for screwing so many people over and not caring about their customers at all. This brand should be shut down asap so nobody else falls into their trap. No wonder we were the only people in the store when we purchased this POS! If I could leave negative 1,000 stars I would. RUN.

Poignée de bagage a main cassée au bout de 4 utilisations. Valise toujours sous garantie. Réponse du service commercial après 6 mois me disant qu'il s'agit d'usure normal et non inclus dans la garantie de 5 ans. Inadmissible pour une valise a 170 euros !

Sono alla mia quarta valigia e sono tutte meravigliose! Sono bellissime e di una praticità fantastica . Le ultime 2 sono arrivate in 3 giorni . Sono felicissima!🤩

The customer service is one of the worst I've encountered. They speak horrible to customers and do not communicate. My order was late, I received zero communication and since it was my first ever order, I was sure it was a fraud.

very bad quality, bad leather, awfull design

Ich habe zwei Taschen und zwei Koffer von MD. Die Qualität ist wirklich top. Die Taschen und einen Koffer habe ich bei einem hiesigen Geschäft gekauft, welche laut eigenen Aussagen kaum Reklamationen der Marke haben. Einen Koffer habe ich uber Amazon direkt aus dem MD Shop gekauft. Nach 3 Tagen war der Handgepäck Koffer da und hat seinen Test als Aufgabegepäck auch überlebt