MandarinaduckReviews of shop.mandarinaduck.com

Purchased several pieces in Taormina and also Spain. I thought it was unique and loved the vibrant colors. After two years, the small cosmetic bag (which I never check) started to split apart. To say that customer service is bad it is non-existent. I was extremely disappointed and would never recommend to anyone.

Extremely disappointing customer service. I ordered a bag and paid by credit card. A few days later, FedEx left the package at my doorstep in the morning while I was at work. By the time I returned home that evening, it was gone. In a building with around 70 residents, anyone could easily have taken it. Apparently, Mandarina Duck considers a delivery photo from the driver sufficient proof that the package was delivered. A signature upon delivery was not required. FedEx also claims that I explicitly agreed to this type of delivery — which is simply not true — and Mandarina Duck accepts this statement without question. As a result, I have paid for goods I never received. In addition, I have had to deal with wasted time and considerable frustration due to Mandarina Duck’s brief and unhelpful responses. The company should either work with a reliable delivery partner or require a signature upon delivery for prepaid orders. Based on this experience, I cannot recommend ordering from them.

Really awful customer service!!! I needed a bag with certain dimensions and I noticed that their wesite has sometimes WRONG DIMENSIONS. I contacted them directly and asked about this: how a 'large' bag could be even smaller than the 'medium' one? Well......they indeed acknowledged that their dimensions in the web are WRONG, but AFTER MONTHS AND SEVERAL EMAILS trying to get then information about their products and which ones could fit what I needed....here I am still. Basically their answer is: yes, our website is wrong, but you look yourself for the products and 'good luck' if you buy something wrong... I was client since long time ago and I thought this was a serious company....it is not. They treat their clients awfully, so NEVER AGAIN!

Really disappointed with the delivery and customer service I recently placed an order on the Mandarina Duck website, expecting it to arrive within 3–4 business days like the site said. The confirmation email said it would be delivered by January 19th, but the package never even made it to FedEx. I called FedEx Italy twice, and both times they said they never received my package. Now the tracking says there’s a support ticket in progress, so they’re still trying to figure out what happened. Even worse, I emailed the company a few days ago and haven’t heard anything back. For a brand that calls itself premium, this kind of after-sales service is shocking! This isn’t the first time I’ve had problems either. Last August I bought three bags, two arrived and one didn’t, and getting a refund was a huge hassle. I’ve been a loyal Mandarina Duck customer for years, but this experience has really disappointed me. I hope they fix this, but right now I wouldn’t even recommend them to my enemies.

Shocked by the poor quality of this product!! It didn’t even survive one flight! We paid €295 for this supposedly premium suitcase made of polycarbonate with a 5 year warranty. The corner dented irreparably on the very first use! We were even further shocked by the appalling Mandarina Duck customer service. They blame the airline for damage, even though their product is clearly not fit for purpose! Suitcases are supposed to be able to withstand impact! And they do not stand by their 5 year warranty!!! Buyers beware!! We are now left with a big hunk of polycarbonate that cannot be repaired and will probably end up in the landfill after one use! Super disappointed and appalled by this experience. I wish I had checked trust pilot first as clearly, we are not alone.

Very disappointing after-sales service – not a premium brand I bought a Mandarina Duck suitcase in Florence and was explicitly told it had worldwide warranty. The suitcase was very expensive, so I expected durability and proper customer support. After only 1 year and 3 months, one wheel broke under normal use. In Madrid, El Corte Inglés sent me to a repair shop at Calle Prado 9, where I was told they do not work with Mandarina Duck at all. I then tried to buy a replacement wheel online, but all spare parts are out of stock, making it impossible to repair the suitcase. A brand positioning itself as “premium” but unable to provide spare parts or an effective repair network does not meet basic expectations. After this they came back saying that “guarantee does not apply here cos is a third party “, which is not true. Extremely disappointing. I would not recommend this brand.

Oggi è il 7 gennaio... il mio ordine risale al 20 dicembre e non l'ho ancora ricevuto. Ho contattato diverse volte il corriere, che mi ha solamente preso in giro dicendomi ogni volta che era in consegna. A vedere dalle altre recensioni, il problema non è nuovo e non capisco come mai un marchio come Madarina Duck non risolva il problema, per esempio cambiando corriere. Anche perché il risultato è che non ordinerò mai più niente e sconsiglierò di tutto cuore ad altri di farlo. Per colpa di un corriere incompetente, ci rimette l'immagine dell'azienda. E l'azienda non fa nulla. SCANDALOSO.

Ho ordinato un portafoglio donna online al 5/12 ad oggi non ancora arrivato ho mandato due mail chiedendo il tracking di spedizione nessuna risposta ! Non è corretto che non riconoscono nessun rimborso su smarrimento del prodotto perché probabilmente conoscono come lavora il loro spedizioniere! Non comprate online !