MandarinaduckReviews of shop.mandarinaduck.com

THE WORST CUSTOMER SERVICE, I BOUGHT TWO BAGS AND BOTH OF THEM HAVE THE SAME PROBLEM,THE CORDS ARE FALLING DOWN,I HAVE SEND A LOT OF EMAIL AND NOBODY ANSWER

Well, I see there are people you are not satisfied with the quality of Mandarinaduck. I am a recent user of this brand so can't say if there is any change in the product quality over the years. Bought my first bag only 3 years ago and so far I like it. I have several products from them and I like all of them. I can't say that this is a chic brand rather I'd call it a practical one.

Hi All This is to let you know that the quality of MD has changed in the years, used to be great design and quality, I still have a couple of bags, that look new and have 20years at least, washed them also multiple times and really nothing to say. Unfortunately my last experience with Mandarina Duck was very poor. Purchased an expensive touch duck cabin trolley, used it one on airport floor and in the centre of Zürich while on business trip, ONE use, weels completely destroyed. Wrote to the customer service and although prompt reply no help as it is out of the 60days purchase EU schemes. I have asked help for a 180GBP product and not a 18GBP one!! Anyway never again, they have lost a customer... and many more as I speak!! Look for an alternative MD is not worthed the money anymore!!

Case cracked on second time of use. Repeatedly tried emailing, but no response. The product has a guarantee - clearly worthless. This was a brand I had respect for. Definitely not now. Steer clear. I will go back to my hard-wearing Antler cases which have done me well.

I purchased a small back pack a few months ago and the shoulder straps are already ripping off. Very poor quality for an expensive product. I live in New Zealand and bought the back pack in Italy so have no easy way to get the pack repaired. I have wasted my money and will never buy this product again. Good design but poor workmanship.

The quality of bags is shocking since they were bought by a Chinese company... My bag fell apart within weeks of purchase... Shame they used to be so well made.

Product design is very good. The quality though is very poor. Bought a suitcase from them... After one year handle broke... John Lewis repaired it under warranty. Just outside of warranty period the outer shell of the suitcase has a crack... Expensive luggage.... But poor quality.. I suspect thats why john Lewis stopped stocking the brand

Produkt turned out to be defect. Been in contact with their customer service several times, also sending documentation of the defects and they told that they would look into it and get back. Haven't had any response yet...is has been 7 months!