Alex R.
the hats got delivered to another…
The hats got delivered to another address. When I reached out to Foremost company they told me to go find the order. It was found in another mail box that my client had to go hunting for. Not only did this inconvenience my client, but it delayed the job. I asked Foremost if they could resend samples to my client since the post office person placed in wrong mail box. Foremost decided not to . They also decided to respond a week later after I gave them a bad review on trust pilot. They offered a whopping $5 credit for my next order. that did not help. My client found the order a couple days later they liked the samples so I placed a 96 piece order since you can only order by dozens. They should have waived my shipping or gave a discount. Of coarse they are upset that I gave them a bad review origionaly so they asked me to give a better review. They care more about their stars than customer service. Maybe next time I will get a faster response. Or just give them a bad review to get a super fast response. I placed another order with them since the post office sucks and they have no control over the delivery service. As a business owner this is what I would have done. Responded with in 24 hrs to the email. Offered to reship the samples since the post office screwed up ( it was only 2 pieces) In hopes to get a larger order. Then followed up when hats arrived to ask if client was satisfied. -Alex Reyes Ink
Response from Foremost HatAug 25, 2026
Dear Alex, Thank you for sharing your honest feedback and for continuing to choose us for your 96-piece order. We sincerely apologize for the inconvenience the misdelivery caused you and your client. We understand that timely communication and proactive support are especially important when you are arranging samples for your client. Your suggestions regarding our response time, follow-up process, and customer service have been shared with our team for further improvement. We truly value your continued trust and look forward to providing you and your client with a better experience on your current and future orders.