CallawaygolfReviews of shop.callawaygolf.com

If you are seeing this. Do not order clubs from callaways website. I have waited over 10 weeks at this point for my clubs to ship and after my 4th call to customer service to see what the hold up is, I have just been notified that the clubs are out of stock. I don’t understand what kind of system they have over there, but this is flat out ridiculous. I was given dates ranging from mid April to beginning of June for delivery, and when I complained about the delay, they offered me a whopping 5 dollars off my next order. Never order from these people they simply do not care.

The new Elite irons add 5-10 yards compared to my older Ping I-200s. Since I am a senior (age 81), handicap 18, using irons under 130 yards is significant. Thanks

I expected better from Callaway. I ordered a new club and it came today, except the club did not have a removable shaft like shown in the picture on its website, and like the older model of the club had. Life goes on, so I went to initiate a return. Unfortunately, the website was not working. I could not get my order history to come up. Obviously they were having website problems. So I called their customer service. Oops, I waited more than an hour on hold and didn’t reach them. So I hung up and sent an email. I’m sure I’ll eventually get to return the club, but I frankly expected a lot more from Callaway.

I used to love Callaway, but after the month, I will not being doing business with them again. A year ago, amazing customer service, today-WTF! Took advantage of their trade-in program in March. My clubs were received on March 24th. To this day, I still have not received any credit. Contacted Callaway numerous times. Phone customer service useless hours on hold and never once spoke to someone. Used the "call me back" feature, never was called back. Out of the many emails I wrote, only three answered. Form letter stating my trade was initiated on 4/14/24 and would be completed in 1-3 business days. Look at the date of this review. Still waiting........ Callaway got my money and hundreds of dollars of my clubs, good day of fleecing from Callaway.com. I really liked Callaway before. As of today 5/18/25, still no trade credit. Still receiving the same form letter. Bank had to get involved, funny, Callaway responded to them pretty quickly. Sadly, I received the wrong refund amount on 5/19/24, and I am dealing with that now. However, the story's moral is that Callaway ignored me for two months, but once the bank pulled the money-Callaway responded to them.

I have been trying to reach Calloway and return four polo shirts that were extremely tight fitting. I have been on hold for over an hour. I used the call back feature and when I did get someone was told they would email me the return shipping label. I was also told to use the return feature in my order. There is no return feature and the label was never emailed. I will never buy anything from them again.

I’m extremely put off by Callaway Apparel customer service. You would think a customer’s first order would be a matter of some importance to a company. I ordered 3 shirts for an upcoming golf outing over a period of 3 days. There is a dress code and polos are required. The order was shipped on Monday 4/20 and expected by Saturday 4/26 with FedEx ground. 2-7 days. Only weather or an accident should prevent a package taking more than that from South Carolina to Colorado. The outing is the following Wednesday 4/30 through Friday. On Wednesday 4/23 the package arrives in Grove City, OH and proceeds to sit there for 4 days. I-7O is right next to Grove City, OH. Convenient, but apparently not convenient enough for FedEx. Friday 4/25 I start a series of attempts to try and get in touch with Callaway customer service to have them change the shipping speed (only the shipper can change the speed). Perhaps the package may make it by Tuesday evening before golf on Wednesday if I’m able to speak with someone at Callaway. No dice on either Friday or Monday. Their entire CS system is now AI and no one will answer the CS phone number. My email responses were all AI and nothing has been solved and I have yet to speak to an actual human being. The shirts won’t be here on time. Now I have to run out sometime Tuesday night or Wednesday morning and spend more money on items I’ve already paid for. No help from Callaway CS. None. Zero. Perhaps if I would have spoken with a REAL person we’d be in a different spot. As of now, I will no longer order from a company that has no interest in speaking with their customers. This will be my first order with Callaway Apparel and my very LAST order with any Callaway branch. Nor will I ever recommend another Callaway product.

Absolutely disgusting,sent email after email and basically ignored,never again will I purchase anything Callaway

I am missing a club from my order. I tried to call Callaway Customer Service but was put on hold for 45 minutes then disconnected! I tried again the next day was and on hold for over an hour. They have no customer service. I tried to message on their web site and that is not working either. This makes me worry about the warranty on their clubs if I cannot contact the company. I finally messaged their Facebook page and received a response from customer service that they are very busy will contact me in 3-5 days! I had a problem with a Taylor Made driver and they answered the phone and had a replacement out the next day. With Callaway you will be waiting for weeks just to contact them and then who knows how bad their warranty service will be! Callaway has gone downhill fast.