CallawaygolfReviews of shop.callawaygolf.com

I purchased a set of Elyte irons, which were supposed to be standard length, loft and lie. After playing with them for a few rounds I noticed that they were about a club shorter and the setup seemed off. I took them to golf galaxy where I purchased them to check the loft, and lie angle on them. Each club was off on the lie angle up to 2 plus degrees. I am very disappointed in Calaways quality control. My bag is full of Elyte irons and driver, mini driver, rescue, and wedges. I’ve played Callaway since 1996 and the quality has always been spot on. The tech that bent my clubs back to standard said they are seeing this more often. Come on Callaway you make and charge for a premium product. Get your quality standards up to your prices! All I can do is shake my head when I think about how you have let your quality standards slip.

Do not order from Callaway Europe. This is the worst company I have ever dealt with in terms of customer service. 3/4 months I’ve been waiting for my order. They do not answer the phone, they do not reply to emails, they do not engage on social media, it’s honestly a joke. I don’t know what to do. They’ve taken £1k of my money and then ignored me. I am about to explore what legal actions I can take as I’m honestly disgusted.

I can't believe the customer service for Callaway. They have been the absolute best for both my husband and I. Time and time again, they went the distance for us personally. I have a scramble coming up, they were able to replace my broken driver so quickly. I really appreciated the fact that they went out of their way to make sure I had my club for the event. I will only buy Callaway from here on out. They have two customers for life!

Placed an order on 1 August (£57) hadn’t received it, chased it up, it’s now 10 August & been advised it has been shipped but could take 2 weeks, I’ve paid £7 postage which must be pidgeon class. They’ve advised if it doesn’t arrive in 2 weeks I can apply for a refund. I think this Company is probably a scam. Do not use. Ref WCA890749

Ordered the new callaway elite driver, Never arrived, sent emails to customer services at callaway and everyone ignored. Terrible service and 2 weeks gone and still nothing. Don't use them

Here is an email I sent to Calloway leadership. No surprise I didn't receive a response. ************ In recent months my wife and I had a significant birthday and we agreed we were going to buy new golf clubs. We always like Calloway and were inclined to purchase new Calloway clubs; so after working through club fitting sessions, we decided separately to make our new clubs Calloway. We each purchased woods and irons separately, and from different sources (separate story) but in 5 different purchase transactions, Calloway only got an order right 1 time. Here’s the list: 1. Retailer/fitter-clubs were shipped with wrong grips. Grips backordered 3 weeks 2. Retailer/fitter-driver, 7 wood received as ordered. 3. Calloway sales (800#) - 1st set shipped to a made up address. I probably should have checked address on invoice but there was no reason to expect they could get my address so wrong. I was sent another shipment. 4. Calloway fitting at local course- ordered driver and 5-wood specifically requesting mid-size grip to match the rest of my set. Clubs received with standard grip. 5. Retailer/fitter - ordered set of LEFT handed woman’s irons and hybrid. Calloway shipped RIGHT handed clubs. We have spent over $4000 on new golf equipment that has been nothing but frustrating. The game is hard enough without having to waste time with additional trips to retailers and exchanges. My set is still not complete. Should I expect another screwup? or should I look to Taylor Made for the remaining pieces?

I pre ordered the Maverick 25 complete set golf clubs in mid June, for dispatch in mid July. Not been able to track the order online at any point but just put it down to being a pre order. Last week I received a discount code for the Callaway website, enquired about being able to apply said discount code. Or potentially cancelling order and applying to a new purchase of the same clubs. Still no answer to the question and only seem to respond to emails once a week?! Then today after returning from holiday and expecting to have arrived home to new clubs, I’ve not even had an email to say they’ve been delayed. So I called the customer service line. They were obviously working from home. Gave order details, and was told I’d have an email within 10-15 minutes on the status of my order. Guess what? NOTHING. If I had the option to cancel online I would have a long time ago. They’ll certainly be getting cancelled in the morning. But they’ll probably mess that up too. I’ve had some really bad experiences in the past with customer service, but the Callaway experience is 100% the worst. I’m literally trying to give them my money and it’s like they don’t want it! Unbelievable. I can’t speak about their equipment as I’ve never played golf before. But if you’re thinking about buying Callaway clubs don’t go direct to them. It will not end well! Still happy to keep pushing subscription emails down my throat too!

My son (14) ordered a golf glove. It didn’t arrive. Callaway accepted it had been lost in transit and agreed to refund. No problems - simple, right? Except they haven’t refunded. They keep saying they will and are ‘chasing the finance department’ but 7 weeks later no refund. And no communication either when we chase. We’ve now had to escalate and report as a disputed transaction with my son’s bank. What a waste of time and money for everyone involved (including Callaway) - all because Callaway seem unable to process a simple refund for an order they accept was never delivered.