Hello at perry's how many times do i need to reachbout 4x's not enough??? You told me no return of funds since it was already shipped....
HELLO I ORDERED A RING AND SET OF EARRINGS OVER 2 MONTHS AGO . HAVE REACHED OUT SEVERAL TIMES . PERRYS SENT ME AN EMAIL W TRACKING INFO .. LITERALLY SAT IN CHINA FOR A MONTH AND NOW HAS BEEN IN A DISPATCH CENTER SINCE 5/1 . OF COURSE THEY TOOK THE FUNDS OUT OF MY ACCOUNT ALREADY .I CANNOT CANCEL BECAUSE SHIPMENT WENT OUT PER THE CUSTOMER SERVICE REP ... WHAT IS REALLY ANNOYING IS THE EMAIL DAILY SELLING ME MORE THINGS AND OFFERING ME A DISCOUNT.... WILL NEVER OREDER FROM THIS COMPANY AGAIN I AM TRASHING THEM ON FACEBOOK . THIEVES AND LIARS... AND THERE WAS NEVER ANY SPACE TO PUT MY NAME OR I WOULD . AND IF THERE WAS LESS THAN 1 STAR THAT WOULD BE IT!!!!
Response from AtPerry's Healing CrystalsJun 19, 2020
Hello, we are so sorry if you've had an issue with our shipping. We do provide tracking numbers to all our orders, and due to COVID-19 virus postage in many countries including USA is stuck in customs and in processing centers. We did ship the items immediately to all our customers.
Please provide your name and order number so we can find out how to get your package as fast as possible, or refund you if it's not possible. Thank you, Perry.
LJ
Laura Jessica H.
Need for Confirmation & Tracking Numbers
Need for Confirmation & tracking of orders! I have waited for well over a month since placing 2 separate orders. You need to keep your customers up- to-date on their orders! Now I have been sent empty promises that my order will be arriving & gave me tracking links that went nowhere. This has left me extremely distrustful. I do not believe that their policies are to make their customers happy, but to scam them with their orders. Quite unhappy.
Response from AtPerry's Healing CrystalsJun 14, 2020
Hello Laura,
I'm really sorry for the inconvenience.
We are now in the process of preparing new shipments for your order.
Don't worry as your new tracking numbers will be provided as soon as they become available.
I appreciate that you gave me this chance to make it up to you.
Thank you and stay safe.
Regards,
Krystel
KH
Kimberly H.
I get to write 3 reviews since I bought 3 rings.
ORDER NUMBER 150109, 150244, AND 150921
Edit so my review will stay up. Their rings are not true to description. Everyone turned my finger green or was broken upon receiving. The only way they would answer me was when I posted the first review. Dealing with them has been a hassle. The owner is very unprofessional on i.g. it would be in ur best interest to save ur money. They hound u to post a review and so I did. These items arent real.
EDIT: THEY BLOCKED ME FROM SEEING OR COMMENTING ON THEIR IG!!!! I FILED A COMPLAINT WITH THE B.B.B. I WANT EVERY SINGLE DOLLAR BACK
AWFUL AWFUL AWFUL So the fire opal ring with the awesome 2 day shipping that I was so in love with IS NOW TURNING COPPER AND MY FINGER GREEN!!!!!!!! DONT BUY FROM HERE!!!!!!! IM SO UPSET I WANT ALL MY MONEY BACK IVE EVER SPENT AT PERRYS!!!!! HASNT EVEN BEEN MORE THEN A MONTH AND ITS CHANGED COLORS
Response from AtPerry's Healing CrystalsDec 12, 2019
Hello Kimberly,
Thank you for bringing this to our attention.
First of all, we were able to cater all of your requests.
By doing that, it means that we prioritize on serving you better instead of doing business.
We totally did not earn anything from all of your purchases as we have given you refunds and replacement item. In fact, we even spent a little more just to provide your demands.
With that being said, I hope you know that we are an honest seller and that we are very much willing to go the extra mile just to make you feel satisfied.
Yes, there was a problem on our end but just so you know, we are currently investigating this item as you said it is now turning in to copper. We have customers in the past who are fully satisfied with the item this means that this must be an isolated case. Unfortunately, we cannot satisfy every single customer but we do respect our refund policy and we will be more than happy to refund your payment. Another point to consider, we have many items and we have many reviews, at least give us the benefit of the doubt that probably there was a problem on the item itself and not on the entire company. I just want to reiterate that we always resolve our customers' concerns because we will not be on this industry this long and many considerate customers would definitely give us a chance to prove ourselves. Again, I apologize for all the mess and rest assured that your concern will be resolved and I will reach out to you personally via email since I cannot provide personal details here.
Lastly, regarding your complain on BBB, don't worry as I will also answer your complain report right there.
Thank you.
Regards,
Krystel
DP
Denise P.
Their stuff is cheap and comes from…
Their stuff is cheap and comes from China. When you ask to return something, they make you jump through hoops. Sad business tactics.
Response from AtPerry's Healing CrystalsJan 28, 2019
Dear Denise. I'm sorry you feel that way. Our products are NOT cheap stuff from China. We actually have people making them handmade for us, and we sell them for very low price, which means our profit is in the good case just few dollars per order.
When you ask to return something after using it, we lose this sale. That is why we ask you before we agree for the refund, if we can do anything to make it right for you, such as choosing another item for free or changing the size or color of your order.
I'm sorry it made you uncomfortable, I didn't check your specific order with my customer service team but I am sure you were refunded after telling them that you were not interested in our offer.
Yours, Perry.
KE
Karissa E.
Buyers beware
This business is not accredited by the better business bureau. On one website it said they had a rating of F but apparently that is incorrect. However, They will send you the wrong items and falsely advertise and they do not care. They sent me one tiny pyramid when I ordered a set of 7 pyramids. Now they will not respond to me. It was $33 dollars for the set with an original price of $65. They tried to tell me I only ordered one pyramid. I laughed so hard. Who would pay $65 for one tiny crystal pyramid the size of my thumbnail? The drop down menu had options for you to choose which metal color you wanted as there is some engraving on the pyramids. There was no option to choose which stone you wanted. They continue to say I ordered one pyramid and even edited their ad to say one pyramid. I'm not returning anything because they falsely advertised. They spend all their time posting on Facebook but won't respond to me to solve this issue. The other items I ordered came straight from china and were super cheap quality. Buyers beware.
Update: They finally got back to me after I was all over their Facebook making their ethics known. And they finally gave me a refund because they know they were wrong. They even changed the ad to say single pyramid. However they did not fix their drop down selections and it still gives the buyer to choose ink engraving color and not pyramid color so people will still be confused. They told me they couldn't send me the full set because it was too expensive. If I showed you the pyramid I recieved supposedly worth $65 you would laugh. It's a rose quartz stone worth about $5. Will not shop here again or recommend.
Response from AtPerry's Healing CrystalsJan 14, 2019
Dear Karissa,
Regarding your BBB argument, it is not correct, we actually have B- rating by the BBB. Just Google "BBB AtPerrys" or visit this link: https://www.bbb.org/us/ca/chatsworth/profile/online-retailer/at-perrys-healing-crystals-1216-718930
Regarding the B-, we are actually proud to have B-, because usually when someone goes to the BBB, is only to complain, and not to put a good review. Therefore, a B- means we have managed to solve most of the complaints received and satisfy our customers!
Regarding your case, the product you have chosen "Natural Quartz Crystal Pyramids - 7 Chakra Reiki Energy" - https://shop.atperrys.com/products/naturalquartzcrystalpyramids
Is a Crystal Pyramid with 7 different variations. You can only choose one variation according to it's color. The variant you have chosen is "Rose Gold Color" and therefore you have received a Rose Gold Pyramid.
The price of the Pyramid is $31.90. We have updated the listing and added "1 Piece" so customers will not be mistaken.
We are also sorry that you didn't like the other items in your order.
You are welcome to return the order to our warehouse, and receive a full refund, as we state in our refund policy. We offer 100% satisfaction guarantee. Any customer that isn't happy with our service, is welcome to return their order and receive a full refund.
We are aware that we cannot satisfy everyone, but if most of our buyers are happy, we are happy.
Thank you and we are very sorry for you experience,
Yours, Perry.
TM
Terri M.
AtPerry's are unable to resolve issues
AtPerry's are unable to resolve issues, and take more than an unreasonable amount of time to respond to complaints after they make mistakes.
I had ordered 2 rings. One arrived the perfect size, and was as beautiful in reality as it appeared on their Facebook ad. The other ring was the wrong size. I was made to jump through hoops to prove I had received the wrong size. I sent through photos. I finally - many weeks later - was told I would receive a replacement ring... only to finally receive it IN THE WRONG SIZE AGAIN. All it takes is for ONE person at the business to bother to do their job with utmost care and to want to resolve the issue. But, alas, this business is hopeless at both. I now have 2 rings of the wrong size I can't wear - the very ring I bought myself for my birthday in August. I will NEVER buy from them again. Ernesto is either poorly trained or has a lazy mindset and has failed to carry out the tasks of replacing the correct ring OR asking me to return both rings and refund me the money I paid.
I still have not had a satisfactory response to their screw-up.
Response from AtPerry's Healing CrystalsJan 14, 2019
Dear Terri,
We are really sorry that you have experienced issues with our service.
We did our best to send you the correct size, but unfortunately our sizes are not perfect for everybody.
Therefore, we do ask our customers to send a photo of the product, so we can understand what was the issue with the sizing.
We check 1. If customer ordered the correct size according to order status. 2. If we shipped the correct size to you. 3. If customer service made the wrong order.
We have verified with Ernesto and we realized that your service took longer than usual. We have talked with the whole customer service regarding your case and learnt from it.
We are truly sorry, I have asked the customer service manager to write you personally to solve this issue, either with replacing your rings or with a full refund. I hope that if you will eventually be satisfied from our service, you will change your opinion, it means a lot to us.
Thank you so much and sorry, Perry.
IS
Irene S.
For nu 39 dage siden har jeg bestilt …
For nu 39 dage siden har jeg bestilt varer hos atperrys. Beløbet for varerne blev trukket 2 dage senere på min konto. Har i går skrevet til deres "info mail" og fået et fuldstændig ligegyldigt svar tilbage om, "op til 25 hverdage", som tydeligt allerede er overskredet, og se på "tracking" som intet brugbart oplyser, udover at varen for længst er afsendt. Har så skrevet tilbage at jeg nu gerne vil have klar besked om, hvor mine varer befinder sig. Men svaret er udeblevet.
Response from AtPerry's Healing CrystalsAug 15, 2018
We are sorry that you had to wait so long for your product. We have shipped it two days after you've made your order (the same day we charged you), but unfortunately the customs in Scandinavian countries have a tendency to stop shipments and require VAT and Customs payments. We are trying to deal with it on government levels. Thank you for your review and sorry about your experience. We will offer you 30% discount for your next order.
Perry
