AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsJun 11, 2021

Hello Patty, Thank you for taking the time to give us a review. I apologize that are not satosfied with our service. Furthermore, about the item, it says on the product description page that the stone indeed is a simulated sapphire stone. As mentioned, if you are not satisfied with the item, you may return it to us for a full refund. However, it is stated in our return policy that once you opt to get a full refund due to the reason that you are not satisfied with the item, you will be the one to shoulder the return shipping fee. We are very much willing to accept the item and give you your full refund. Just provide us the return tracking number and once we receive it in our warehouse, we will issue you a full refund. I see that you are also from USA and our warehuse is also in USA. We would ne happy to coordinate with you via email. Thank you and we'll be waiting for you.

Response from AtPerry's Healing CrystalsMay 19, 2021

Hello Tammy, Thank you for giving us a review. I want to personally apologize for the inconvenience and for your bad experience with us. However, I just want to clarify that shipping errors are beyond our control. We do ship your items with the correct shipping address. In fact, one of the rings got delivered to your shipping address. Here is the proof for your reference: Amethyst & Blue Topaz Elegant Ring Tracking link: https://t.17track.net/en#nums=4203701592748902712009583060806637 While this ring, Antique Turquoise Ring totally got lost in transit Tracking link: https://t.17track.net/en#nums=4203701592748909900774583058489577 Upon checking, we have offered to resend your missing item, in fact, we offer to resend both rings and you agreed in which you have confirmed your shipping address. And our agent provided you with your new order number which is: #189488 The new order will be shipped out soon and we will notify you with the new tracking number. Please note that your rings will arrive in 2 separate packages hence, there's a slight chance that rings will be delivered on different dates. Furthermore, one of the reasons why you did not receive the delivered ring is because you have provided us the "wrong shipping address" which is "technically" not our fault but as you can see, to provide you good service, we offer to resend both of your rings to your correct shipping address. Thank you.

Response from AtPerry's Healing CrystalsFeb 20, 2021

In response to your updated review as of 3/4/2021. The tracking information is sometimes not updated and that is beyond our control in which you got the item already and the shipping information is not updated so that's really a proof that shipping is something that we have no control. Regarding the wrong size, I'm really sorry for that. Kindly send us an email at [email protected] along with the photo of the item and the size label so I can check the item and if we indeed sent you a wrong size, I will send you a replacement and you get to keep the ring you received in wrong size. Thank you. --------------------------------------------------------- Hello Bryce, Thank you for giving us a review. On the contrary, we did not just get your money. We have shipped your order on time although shipping delay is beyond our control considering the pandemic and all but here we can provide you 3 tracking sites showing that we indeed shipped your order. Tracking Info #1: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4209740592748927005455000131149372 Tracking Info #2: https://t.17track.net/en#nums=4209740592748927005455000131149372 Tracking Info #3: https://global.cainiao.com/detail.htm?mailNoList=4209740592748927005455000131149372&spm=a3708.7860688.0.d01 Furthermore, shipping time is within 10-30 Days and we are still within that time frame. We also have a shipping insurance partner, Route. So if ever you did not receive your order, you can definitely get a refund from them. I hope you can still give us enough time to deliver your order. Thank you.

Response from AtPerry's Healing CrystalsAug 24, 2020

Dear Cori, 1. According to our refund policy, anyone can return their order if it's not to their taste, and receive a refund. 2. It looks like you are not our customer, and I cannot find your order on our system in order to process a refund. 3. It seems like you've posted several reviews in different and fake names. Is this some kind of extortion plan or competitor review? We are not engaging in such activities as we are a honest business. We understand that some customers will not be happy with our products and that's why we have a 60 days money-back guarantee, no questions asked. But if there's no problem with the product, you will have to cover the shipping fee ($3 in the USA). Thanks! Perry.

Response from AtPerry's Healing CrystalsAug 24, 2020

Dear Susan, How did you discover that the items were "NOT sterling silver at all"? If we state that our item is sterling silver, and you did not receive a sterling silver item, please send us a proof for that, and we will replace your item, compensate you and destroy the defect item. Our customer service team is guided to replace for FREE any defect item. Yours, Perry.

Response from AtPerry's Healing CrystalsAug 17, 2020

Dear Melba, I just want to announce that we do not have anymore shipping issues. In April-May due to Covid-19, many of our shipments were sent back to us, and we had to send them again, therefore the lengthy shipping time. Orders since June and on until today, arrive on average within 5-15 days. After you have reached out to us a week ago using Trustpilot, we have e-mailed you back last Tuesday & Wednesday (August 18-19th) in order to solve your matter by sending you the item again in express shipping (3 day shipping) or refunding you the payment. We are still waiting for your response. Thank you very much, Perry.

Response from AtPerry's Healing CrystalsAug 11, 2020

Hi Dianna, thank you for your kind review. We are not perfect. Out of the thousands of orders we get monthly, sometimes there are problems on the supply chain that might delay the receiving of your order. We are working constantly on improving our delivery speed and reducing errors. Luckily, we do have a 24h customer service team that is guided to resend any product that hasnt arrived in the time-frame mentioned in the shipping method, including full insurance for lost, stolen and damaged items. It can be reached at [email protected] Lots of love and energies, Perry.