Did their test and received my results 2 weeks later, only to be told to use their products which are WAY over priced. Plus their test has increased by $22 in just those 2 weeks. The price for the “Gut restore pills” shows $125 but once you make a selection it changes to $265. What a joke. Who can afford this stuff.
RG
Rachel G.
I really wanted to love this product
I really wanted to love this product. Unfortunately it did not help my cats diarrhea. He has IBD. I have it 45 days and did not see any change. If anything, when I stopped using this product I saw more improvement in his stool.
RE
Rebecca
Horrendous customer service
Honestly, the FMT is "sometimes" helpful, but can worsen existing problems. The test kit is also informative, however I will never purchase anything from them again. This company has horrendous customer service and very clearly prioritizes their bottom line. I get it, it's a business, however one would think there is a genuine concern for the animals and their well-being. There is not. The technicians are rude, know it alls, who talk over you and only recommend further supplements from this company, if things aren't working well. Apparently, the office is in the Congo region of CA, because if you mail back the test kit, they don't confirm arrival for weeks after you sent it. I ordered FMT, which are ridiculously priced, for literal shit, and it got lost in the mail. I reached out to Animal Biome and received a crap response from an even crappier "health advisor" who informed me they must wait a full 10 days from the last status update in shipping before they could send a replacement. Wow, super concerned about the animal's health, right? So, I wait the 10 days and they clearly are annoyed they have to give up another overly priced product, but say they will send it right out. NOPE! Since they prioritize only profit, they sent nothing out. I received no shipping confirmation or anything. I reached back out to them 5 additional days later, to which they didn't respond, and then an additional 2 days later, I received confirmation of it just being sent. So, now it's been over a month waiting for a supplement, with zero concern from said company, all while still waiting for a PAID for product. I received it, gave it to my dog and it caused extreme digestive distress with significant gas and bloating. Now, I'm sure I could reach back out to these incredible "experts" and they definitely would have something else to offer for sale that would help my dogs now, recurring problem from the FMT pill, but I would say a hard pass. May work. May not. Buy one thing is for certain, the company doesn't care, unless it effects their profit. I would say try the Legacy Biome, if you wanted to try FMT or a different company that's care a bit more
JD
jdp
This company is a SCAM!
This company is a SCAM!
I never signed up for a subscription and despite being told that it's "easy to cancel", there's no button on your website to do it.
IR
Irina R.
When I bought this you advise to…
When I bought this you advise to give 2 per day in the bottle was 30 pills it was enough only for 2 weeks I paid $150 for a bottle nothing help,if you advise at least you have to give supplies for 1 month for this kind of money very disappointed
NP
Nina P.
Rocco ABSOLUTELY refused to take this
Rocco ABSOLUTELY refused to take this. One wife and NO WAY!
SL
S L.
Takes long time to get
It took a very long time for product to arrive. It caused increased GI distress. It’s very expensive know it’s at best 50-50 effective. TY
HN
Hiro N.
The patient Standard Poodle got so sick…
The patient Standard Poodle got so sick after taking the product. Spent $hundreds to find out it didn’t work at all. Can I get a refund?