shop.animalbiome.comReviews of shop.animalbiome.com

I ordered the gut restore supplement for my small dog, who has inflammatory bowel disease, following the recommendation from the UGA Vet School. The instructions state the product may take a while for your dog to acclimate to it but they also state that the product cannot be split, etc., to lessen the amount given when administered. They also state that GI upset may occur initially. I gave my 4-1/2 pound dog one tablet and she puked copious amounts of vomit all afternoon, experienced hyperactive bowel sounds all afternoon and throughout the night then had blood in her stool the next morning. I reached out to AnimalBiome about it and was tersely sent their return policy by their customer service person. BUYER BEWARE-this company will only refund 50% of the $135 dollars you paid for a 30 day supply of this supplement. There is no lesser amount starter pack to try so you are forced to take a risk and pay $135 dollars for a bottle to try with your pet. You then have to return the bottle to them within 30 days (the shipping cost me $16.00) for a refund so the one pill that made my dog so sick cost me $83.50. I have to wonder if this company then turns around and donates the returned products elsewhere for a tax write off. They are making huge profits off of these trials from consumers knowing their product may make their animals sick. This is not a good and reputable company. I am so disappointed in this company and this experience.

I was hoping to give a 5 star review. My Golden Retriever has suffered from bouts of soft stools off and (mostly) on for the past 8 months. After trying several other treatments, my vet suggested this product. After just one pill my dog had explosive runny stools with urgency. The instructions said if your dog is sensitive to supplements, wait a day before giving another. In the meantime, we gave him pumpkin and his stools returned to normal. Then we gave him another pill. Again, explosive diarrhea and getting us up several times in the night to go out. I called my vet. She said discontinue use. I called Animal Biome to require about a refund since their product made my dog very sick and only 2 pills had been used out of the $180.00 bottle of supplements. They said I could return for 50% refund, and if I paid for return shipping. WARNING: This company does NOT stand behind their product.

This is the worst account set up I've ever seen. They are using Shopify but you set up an account through shop.animalbiome only you can't see your subscription informaiton -- just your oders once they go out. So I wound up with two subscriptions. When I realized my mistake I tried to cancel one and discovered I couldn't find it and can't elminate a payment method or anything. Somehow I'm "signed up" but can't change anything. Plus you have to write them or call them to change anything and they aren't getting back to me. (Calling also tells you AFTER several minutes on hold to leave your number for a call back, which you never get.)