Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email [email protected] or give us a call at 855.618.5610 for assistance.
Shop Orthopedics (shop-orthopedics.com) has 530 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Disappointed C.
Customer experience is terrible. I've been trying to contact customer service for several days via email and phone but haven't been able to reach anyone. Returns aren't allowed without authorization from the company and they are not responsive.
Robert D S.
I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING
Chuck
I needed some shoes for my elderly dad to wear while he has wrappings on both feet. I saw they had a lot of good options online and called for more info. Product specialist Chris was very helpful in determining what to order and went the extra-mile for us to try some on that afternoon as a will-call pickup. He also expedited processing and shipping of a different pair they didn't have in stock, which we received 1-1/2 days later. My dad is very pleased with both pairs.
Daniel A.
Easy process and best price for what I needed.
Kim D.
As discribed, good price and free shipping!
Connie S.
I have drop foot and as soon as I put on brace I had immediate change in my gait!! The brace is so comfortable and easy to use!! Thank you!!
kay
I have tried repeatedly to reach this company since the product I ordered was the wrong one and I wanted to return it. Their website told me it would be a simple matter and to contact them for a code for a return. I repeatedly sent voice mails and emails but have never reached them. From the description of the item I ordered, it was not clear that there was no metal support in the one I ordered.
Mike
There site is very easy to navigate through, prices are great , and fast and easy check out. Speedy delivery as well. Over all great experience
