ShootProofReviews of shootproof.com

I enjoy the product and I have tried a few different programs. However, be advised that if a buyer makes an error in their order and files a dispute, YOU, their paying customer, are charged a fee for the investigation of the dispute. I received a notification that somebody had flagged the charge from Shootproof as fraudulent, upon investigation it was clearly an error on the part of the person purchasing pictures. I offered to resolve it directly with the customer, which I was happy to do, but Shootproof refused to remove the $15 charge for the "investigation."

Love this platform! ShootProof is such a great platform and their team is super responsive and customer-sensitive. SO easy for my clients to use to download images and purchase products!

I gave them 2 stars for a clean appearance and ease of sharing. Otherwise, GOOD LUCK with all the upset & exasperated clients you will have to deal with over the years. I shoot actors & work closely with talent agents in Los Angeles. Shootproof's glitchy software has LOST ME ENTIRE AGENCIES because they simply hate dealing with these galleries! There is a huge GLITCH in the "favorites" system which causes a client's favorites to simply disappear. There is another glitch that causes one client to be able to over-write another user's favorites even when logged in using a different email. There is another glitch that shows favorites being narrowed down, but later you realize they didn't narrow because you were un-starring from the thumbnail view. But there is a star there! And sometimes that method works! Sometimes it doesn't! WTAF???!! I hate these galleries and cannot wait to find a new company. This is the last straw.

Very Disappointing. Zero customer service. I was with them for years and the whole system is a mess compared to what I am with now. They didn't try to fix anything, offer support or improve their services in that time. I also paid a year upfront and closed my account after 2 months - they are keeping the whole years payment and didn't even look for feedback why I left. A poor business that I wouldn't recommend. Studio Ninja is fantastic, try that!

I've had shootproof for a while and when I did my first photoshoot I was quite simply out of my depth with how to provide my customer with what she wanted to order. I upgraded to a paid account and found there is loads of information in the help sections but I had no time to take learning it all. I contacted Shootproof and Rayne has been amazing over the last few days, guiding me through everything and answering questions so promptly that I wasn't worried. Thank you Rayne and Shootproof. I'm on holiday next week and promise to read all of the help sections :-)

The company has changed a lot of things on their website without working out all the kinks first. Any good company fully tests major changes BEFORE going live with them. There’s MAJOR glitches that have to be worked around in order to simply complete a task, and not all the options are available due to whatever technical issues they’ve not yet solved. All my templates that I spent a considerable amount of time on have been deleted with the website changes. Oh, and you can’t even contact the company. The message on their support line is “our team is not currently available by phone.” That says a lot right there. They’re obviously experiencing so many issues that they don’t want to answer the phone. What kind of business doesn’t answer the phone? Not a reputable one. It’s extremely frustrating since everything worked so great before (and the glitches reflect negatively on the professionalism of the photographer). I’ve been with them for years, but now I’m ditching them as soon as my last invoice is paid. Look elsewhere and save yourself the headache.

DONT SIGN UP! They promised to be ready with 3D-secure payment in EU by January 2021. They were not!!! And they are not even close to being helpful with a fast solution. So now my customers can’t pay and my business are on the breaking point because of this. DONT SIGN UP WITH THEM, they don’t deserve it!!! They literally don’t want to help!

I use ShootProof for more than “just” gallery hosting of my photos. From invoicing to emails and archiving of wedding galleries, shootproof is an amazing resource for my business. Galleries are easy to create, the user Interface is user friendly to make invoices, and credit card processing is now a joy. Thanks for the great service.