ShootProofReviews of shootproof.com

I’ve used ShootProof for a year and honestly don’t recommend it. I joined after a 50% Black Friday deal, but the platform turned out to be outdated and full of issues. The interface looks old, the Spanish templates and invoices have typos, and their billing system overcharges you—they change album settings automatically to charge extra each month. Their customer service is non-existent; they never reply to emails or chats. The so-called “new features” each year are minimal and don’t improve anything. They also don’t support many currencies, which is frustrating for international users. After a full year of use, I can say ShootProof isn’t reliable or professional. They take your money, ignore your issues, and don’t deliver what they promise.

I signed up for SHootProof to deliver galleries to my clients this fall. I've heard from my clients that their experience is very easy and looks beautiful! I also decided to start using their booking feature so I wouldn't have to pay for my other service anymore (that was $25/month just for booking!). Setting up my sessions was easy and the learning curve was short :)

Does not work, tried uploading multiple images and nothing.

I have been using SP since 2018 and had always been a promoter for them but lately they are crumbling! So many issues at the same time. Emails not sent, bounced or deferred. Orders not captured (customers are charged but no record of their orders). They repeated blaming third party (Paypal, third party email providers etc) but never themselves. It's pretty apparent that they are not interested in solving the problems. Very disappointing

Customer service has gone way down hill over the last year or so. I would avoid them at all costs. They charge you when they’re not supposed to and if you disagree they don’t respond and close your account.

On 11.05.24, their system was hacked and customers charged $100 fraudulently - they sent an email to all customers to advise and stated stripe.com would reverse the charge in two days. As of today, 11.12.24, the charge has not been reversed so cancelled card and filed fraud complaint.

have been with them for years, and in the past year have had numerous issues with clients not receiving their proofs print orders arriving incomplete clients ordering and paying for 2 day shipping and not receiving the orders when expected no one available to talk on the phone when getting support email responses they are never willing to work with me but instead say there is nothing we can do on our end cannot cancel orders with the lab if I have contacted the lab for print order issues they say I have to go through shootproof customer service does not seem to be invested in keeping me as a customer, and that just hits wrong. I will never use them again.

Went from loving it to hating it! I've used it for years and suddenly it all went downhill. One of my clients ordered prints for the first time and somehow I lost $55 on the entire order because Shootproof screwed up! For some weird reason, they decided to change the prices on my prints without telling me anything!!!! On top of that, there was a shipping fee that the client should have been charged (NOT ME) because that's how I set it up but they charged me!! And all the extra fees I was completely unaware of!!! I wrote to them 3 TIMES with a complaint and not a single of my emails has been answered!!!! It's been about a month and they're just simply ignoring me. Now I hate Shootproof with a passion and will LITERALLY NEVER USE THEM AGAIN!!!