ShootProofReviews of shootproof.com

Terrible experience. I used shootproof through localgrapher thinking I would get high quality prints I got 4x6 prints when I ordered 10x15. No response from them on the issue despite several emails they just send back a response stating they will get back to me which they do not. I have filed a complaint with localgrapher and feel like I was taken advantage of paying for items I did not get and the 4x6 prints I did get were blurry. I do not recommend this company. Drugstore prints were better sadly.

STAY FAR AWAY FROM THEM. THEY CHARGE WITH NO INVOICES, IT DOESN'T ALLOW YOU TO REMOVE YOUR CREDIT CARD. IT DOESNT ALLOW YOU DO DOWNGRADE. IT IS NOT MOBILE FRIENDLY. THEY WILL TAKE YOUR MONEY WITH NO INVOICE.

I can't put zero star so one it is. Last month, I was very surprised to see a fee taken on my credit card for a service I'm not using (Archived gallery...I have none). After trying to reach out to Shootproof and not getting any answers, and not being able to stop the feature, it does not appear anywhere, I switched my card to a Virtual one that I canceled so the fee wouln't be taken anymore. And guess what, they tried to take money from my account again for a service I have never agreed to and that I'm not using either. I cancelled my account, but it won't be effective for this billing cycle...hpefully by the next one this is dealt with and I don't receive another email telling me I haven't paid.

I’ve used ShootProof for a year and honestly don’t recommend it. I joined after a 50% Black Friday deal, but the platform turned out to be outdated and full of issues. The interface looks old, the Spanish templates and invoices have typos, and their billing system overcharges you—they change album settings automatically to charge extra each month. Their customer service is non-existent; they never reply to emails or chats. The so-called “new features” each year are minimal and don’t improve anything. They also don’t support many currencies, which is frustrating for international users. After a full year of use, I can say ShootProof isn’t reliable or professional. They take your money, ignore your issues, and don’t deliver what they promise.

Does not work, tried uploading multiple images and nothing.

I have been using SP since 2018 and had always been a promoter for them but lately they are crumbling! So many issues at the same time. Emails not sent, bounced or deferred. Orders not captured (customers are charged but no record of their orders). They repeated blaming third party (Paypal, third party email providers etc) but never themselves. It's pretty apparent that they are not interested in solving the problems. Very disappointing

Customer service has gone way down hill over the last year or so. I would avoid them at all costs. They charge you when they’re not supposed to and if you disagree they don’t respond and close your account.

On 11.05.24, their system was hacked and customers charged $100 fraudulently - they sent an email to all customers to advise and stated stripe.com would reverse the charge in two days. As of today, 11.12.24, the charge has not been reversed so cancelled card and filed fraud complaint.