Shoe CarnivalReviews of shoecarnival.com

This abomination of a company withdrew money out of my account on an order that was never even processed. After a half a day I was able to talk with someone, turns out I'm just gonna have to wait until they decide to give me my money back.i have never dealt with anything like it while ordering online. Terrible company and will never do business with them again and suggest you do the same

They ask "if" you want to sign up for shoe perks, if you say NO, they will use your email and sign you up without permission. It's underhanded tactics.

My package was stolen off my porch have footage everything! Customer service told me there’s nothing they can do since the item was delivered! No refund no replacement nothing I will never shop with them again!

Placed an order and after ten days the tracking still stated label created. Customer service was unhelpful and only claimed they might not have been scanned by FEDEX and could still be on the way. No offer to expedite a replacement just for me to keep waiting for the item that never shipped. Asked to speak with a Supv who was dismissive and unhelpful. I can not believe this type of behavior is permissible with customer service.

I was supposed to receive a pair of shoes. The shoes were never delivered to my home and shoe carnival offered to send a new pair or give me a refund. I opted for the refund and said it can take 7 business days to receive. I never got the refund and they said there’s nothing they can do unless the payment is returned by my bank. My bank hasn’t been any help either and now I’m out over $100.

Shoe Carnival needs to redesign their marketing strategy. Because according to various reviews from customers across the globe speaking the same language in terms refunding of coupon and also better customer service

On average, shoes ordered online fit about 50% of the time. But the worst is that if you give a bad review of a product, THEY DON'T POST IT! They'll say your review is live, then you click on the link to view it, and you get an "error" message, EVERY SINGLE TIME! How do I know it's not posted anyhow? Because the shoe I reviewed has 0 reviews, and I've given 2 bad reviews on it, and there are STILL 0 reviews. Shoe Carnival is sketch. AVOID!!!!!

Purchased some shoes recently and "earned" a $10 coupon. This is a targeted loyalty program designed to drive repeat business and get the customer back in the store. Well, it worked, as I went back in to use this and purchased some shoes for my grandson. I thought they would work but could not be certain since he was not with me. I did use the $10 on the purchase. Much to my dismay, upon the return, Shoe Carnival would not reinstate the $10 certificate while refunding the sale. When questioned about this, the reply(hiding around small print) was that it was not my money and basically you just lose it, or if you buy something else at the time, you can still have that $10. Since I did not need to use it at this time, then I asked to have the points put back in my Shoe Carnival account. But alas, the customer just got screwed out of $10 since they say policy forbids this. There is no way, according to customer service to reinstate the points. What a crummy and cheap way to treat your customers. This is a lousy $10, but the principle is still poignant. If you want to reap return patronage through offering a loyalty incentive, then an organization cannot "take back" the incentive if a product is returned. How hard is it to reinstate points? Obviously, i will not be shopping Shoe Carnival in the future. This is a pitiful example of quality customer service.