Shoe CarnivalReviews of shoecarnival.com

Beware!! I placed a 330.00 order with them and with no knowledge of a hold that they put on your account it is a total of 660.00 that comes out of your account. Yes, the hold gets reversed in 3-5 business days, but who has that kind of money up front for them to practice their business like this?? It’s garbage! Therefore I am now having to deal with overdraft fees from my bank and there is nothing I can do. Not worth the hassle of all the money you have to have upfront to purchase some shoes. SHOP ELSEWHERE!!

Order online the problem was the address was wrong had customer service fix it, since i had only just ordered, but yet it still got sent to the wrong address with no refund because the address was on my part, make no sense how do you tell me the address was fixed then it still gets sent to the wrong address, never again spend my money here again.

Dallas location manager worst person on the universe

I bought a pair of sandals online and loved them, but the toe strap broke after only having them for 6 weeks and wearing them occasionally. I emailed customer service w/a picture. Many, many emails back and forth later with no resolution, I tried calling customer service. I have been on hold for 16 minutes and counting. Poor craftsmanship and bad customer service. No wonder they are having to close so many stores! The last remaining stores are sure to follow.

Absolutely horrible! I would never make another purchase from this company online or in store. I made an online purchase that took a week to receive, then the shoes were not what I expected at all, and they are giving me super hell about getting my refund back! They originally say within 2-3 days for it to be processed after that time frame I still haven’t received my refund and now they are telling me 10 business days! I am not understanding why this company has such a long turn around time but they suck! And customer service is a joke! They can’t tell you anything at all just that it’s still being processed. Why does it take so long to process a return? When I originally made the purchase they took the money immediately and I didn’t hear anything about my purchase for 4 days after it was originally made then my delivery date was for an additional 4 days out! Like wow!!! Never again will I make a purchase from them! On top of that, their shoes are slightly irregular which explains the great prices. Save your time and money!

Horrible! Day of expected delivery, tracked my order just to see it was returned due to ‘incorrect address.’ Was told to reorder and pay and once product returned to warehouse i will be refunded. So my card will be charged twice. Was told by 2 people not to order online from them and i should have listened. Never ordering from them again!

I've been purchasing the same New Balance shoe for work for over eight years. Shoe Carnival was completely out of them due to the arrival of New Balance's latest version of the same shoe. The new version of the shoe was very narrow compared to the last version and of cheaper quality. I wrote a review regarding the new version next to other reviews regarding that particular shoe on Shoe Carnival's site. They never posted my review. Beware Shoe Carnival uses deceptive practices and doesn't really care about their customers purchasing a shoe from them that performed very poorly and couldn't be worn.

Never go to the shoe carnival in Okeechobee Ashlee was laughing at the choice of shoes I have and I think it was really mean so I'll never be shopping there again